ContributionsMost RecentMost LikesSolutionsRe: Random disconnects, packet loss, fluctuating power levels Still no reply... Been another 3 days. Emailed Monday. Re: Random disconnects, packet loss, fluctuating power levels Emailed you Thursday morning with no response. Re: Random disconnects, packet loss, fluctuating power levels They escalated the ticket and all appears to be fixed EXCEPT for one node, which seems to disconnect me between 3-5AM. It has anywhere between 5-11% packet loss when running a tracert for 500 packets. Pending on the time. 100.127.73.182 The 100.127.73 subnet is a common subnet when making my requests and is most definitely a cox node. Please look into this Re: Random disconnects, packet loss, fluctuating power levels Mailbox is full every time I try to email. Re: Random disconnects, packet loss, fluctuating power levels Tech came out yesterday. He replaced all the fittings outside. The problem disappeared for about 24 hours. Then came back with force today. Random disconnects, packet loss, fluctuating power levels I've been having this issue for awhile now, but it started back up again about a month ago. I'm getting slow speeds, packet loss, and random disconnects. When trying to contact Cox support, they reset my modem. Then when the reset modem didn't work, they just told me to get a new modem.I told them I went through this multiple times with Cox and it's not the modem. I've tried new modems and I have the same problem.They then told me that my modems "wi-fi port setting" was the issue and closed the chat immediately after. My modem is not a 2 in 1, it's not capable of wi-fi and there's no such thing as a "wi-fi port setting". I'm guessing there's noise being injected into the line somehow. It's happened in my neighborhood before and it took them MONTHS to actually escalate my issue to a higher tier tech. There's no wall plate. My modem has a reducer on it (not sure what strength, installed by tech). It goes straight to the dropline. The issue is intermittent. Modem: Netgear CM1000 (DOCSIS 3.1) Here are my modems levels: Here are the error messages which started to appear last month: Edit 7/9/2020 Cox Technician is coming out Saturday morning to check things out AGAIN and most likely escalate the ticket. Here are my new modem levels and packet loss test when things are acting up. World of Warcraft (US-WEST) Edit 7/11/20 Tech came out and was able to capture noise on the node. It might be a back feed from one of the neighbors. Ticket has been escalated and hopefully resolved soon. Edit 7/14/20 All is fixed except for one node. See reply below.