ContributionsMost RecentMost LikesSolutionsRe: Can I keep my email if I cancel Cox as my ISP? You can put cox on vacation mode for up to 9 months a year. Cost is $9.99 a month. Gives you more time to get emails transferred. Re: Not able to use outside email app Yes I do. I canceled Cox complete care and my email stopped working on my phone and outlook on my computer. Did a online chat with customer service and was told in order to get it fixed I would have to pay for Cox Complete Care. What a scam.