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Re: Two channels not working
I provide this information to help anyone in the same situation. Cox support consists of “reset cable box”, or “replace cable box.” Useless. There was only one thing in between the outside cable, and my two TV’s. A splitter outside, that Cox originally provide many years ago. So as a last gasp, I disconnected the splitter and reconnected to only one TV with a cable-to-cable adapter. Channel 26, and 80 miraculously worked. I junked the old splitter, and connected a new splitter, and both TV’s now work. I would never have guessed that a bad splitter would trash only a couple channels, while all other channels worked. Lesson learned for me. It would be nice if Cox actually had real engineers answering questions for support, instead of minimum wage telephone responders, that have no idea what end is up. Of course, that might be asking too much for Cox, considering I’m paying over $200 per month for my service, multiplied by probably a million customers.84Views1like1CommentTwo channels not working
FS1 (channel 26) and sometimes IDPAC (channel 80) doesn’t work. Acts like low signal pixelation on 80, nothing on 26. 26 says “We’re having some trouble on our end”, that being Cox. Been like that for a long time. Changed boxes, nothing. All other channels work. So interference? Can’t figure out what’s going on. If I get no ideas from the forum, I’m giving Cox an ultimatum. Fix it, or I quit them. It’s obviously a problem outside my house.Solved2.9KViews0likes3CommentsRe: CG3000D
The USB port isn't a critical feature for me. I am going to see how the wireless on the CG3000D works, in the next month (reliability, performance) before I decide to keep it or not. I was just disappointed that a feature shown on the unit doesn't work. Just as a suggestion, you should send a memo to the support phone help people at Cox..saying to tell people the USB port is not enabled, if they ask about it. I need to check out the two Cox network tools provided on the web too. The last time I checked, they didn't work. But that may have been because I was using Chrome instead of IE.0Views0likes0CommentsRe: CG3000D
Just as a followup, I checked and I can buy a Netgear modem/router at Walmart, either N600 for $149, or a N300 for $119, both which have a working USB port for sharing files on their "Readyshare USB port", on an external USB drive. The N600 is dual band. So I am wondering now if I ought to just return the CG3000D to Cox (which cost $129), since it seems to have limited capability compared to the other modems available elsewhere. I have 30 days to return it. The Cox help support I called didn't know anything about the USB port on the CG3000D. So the advantage of having a Cox supplied modem/router (with their support) is rather useless. Will think about it.0Views0likes0CommentsCG3000D
I just got a netgear CG3000D modem/router from Cox. It has a USB port, which is, in theory, suppose to work with a external drive or printer. Neither works. Nothing is mentioned about the USB port in the Cox supplied documentation. In an internet instruction (not from Cox, from Netgear Australia), the CG3000D instructions mention that the USB port may need updated firmware to work. My conclusion is that Cox provides a version of the CG3000D that does not allow enabling the USB port. Anyone have experience with using an active USB port on the CG3000D from Cox? I assume the USB port from Cox is useless.12KViews0likes8Comments