ContributionsMost RecentMost LikesSolutionsI'm in Las Vegas and pulling an IP address from Cox in Naperville Illinois. Why? Was at a friend's house today relocating his CenturyLink modem and when we tried to run a speed test, it was trying to connect to Wichita, KS. I got home and the same thing was happening to me. I then noticed a 50.x.x.x IP address which is in Illinois. This is the first time I've ever been assigned an IP address NOT from Las Vegas (where I'm at). I contacted support and they of course blamed my "third party modem" that I've been using for years and suggested I get Complete Care for an extra $10/mo so they can maybe fix their DHCP servers? I'm not sure how my modem could decide to pull an IP address from the midwest. No, I'm not using a VPN and I'm on a Netgear CM1000 that apparently has the power to pull IP address from anywhere in the US. Re: Really bad connection, please help. The first thing I'd do with your levels is eliminate your house wiring completely. Get a brand new piece of RG6, go to your demarc and attach that brand new piece of RG6 directly to the line coming from the curb (there should be a bonded bullet connection there). Then hook the other end of that RG6 directly to your modem. Then hook a computer directly to the modem with a known good piece of network cable (Cat6, Cat5E, etc). Then check your levels. If they're still garbage, it's a Cox problem, if your levels look good, it's your house wiring. Re: Check out these modem levels... Ok, Cox fixed something yesterday and I have no idea what, because they won't tell me. Can't wait to have problems again so Cox can blame MY equipment again! Re: Check out these modem levels... When I got home tonight the useless Cox app was actually updated with "there's an outage in your area", then my internet went down (my neighbor's too) and after it came back up I did a speed test and got this: Then about 10 mins later I got this: Then about 2 hrs later I was back down to this: Looks like as everyone's internet was coming online, the network was getting saturated. It's probably time to just do another FCC complaint, because this doesn't reallylook like anything beyond Cox oversubscribing. Re: Check out these modem levels... Stop posting this. If you took the time to read this thread, you'd see that I've already contacted your incompetent help department. Re: Check out these modem levels... Here's what I'm forced to deal with now...also, speeds are rocking at 40Mbps today. Re: Check out these modem levels... I sent a screenshot asking about modem provisioning for our area...it does seem odd that I appear to be capped at 94 now: Re: Customer Service Very Bad This thread is going to get locked, because Cox doesn't want you discussing prices with other Cox customers. Re: Check out these modem levels... The original levels posted where all done hardwired right out of the modem (CM1000) we then installed my SB8200 and got the same exact levels. Currently I have the CM1000 hooked back up and I'm going throughmy Ubiquiti Router. My hardware is fine and has been proven to be fine and since my neighbors are also getting poor speeds like me, it's definitely a Cox problem. Also, the tech and his supervisor also confirm it's a Cox problem. Re: Check out these modem levels... Modem has been up for 71 hrs (first post was about 21hrs). When I first posted my levels, I had a 2 way splitter in to knock down the signal (other port terminated), because I think 10dBmV is too hot for the modem, but the tech removed it. This has of course lowered my upstream levels, because the line has less attenuation on it now. Either way, MY connection to Cox is pretty solid, I'm just getting ** for bandwidth, but so are my neighbors and apparently everyone in "Area 7" of Las Vegas.