ContributionsMost RecentMost LikesSolutionsRe: Business email address blacklisted as spammer I figured it out. Someone just happened to tell me that extra spam protection DNS records had not been set up for my business email account. While looking that over, Office 365 indicated that my SPF record was incorrect. I had not changed it. However, when my website hosting provider moved my account and web page to a faster server and changed the DNS records to match that new server, he mistakenly put his email server's SPF record in place of my correct Office 365 SPF server. That made Cox think I was not a legitimate email account since I was sending from Microsoft, but my SPF record was from another email server. I changed the SPF record to Microsoft's correct information and my emails now go through to Cox. It would have be nice for Cox to have just said, hey, your SPF record is incorrect. I thank everyone who gave help at the forum. It was appreciated. Re: External domain emails not reaching cox.net mailboxes. As WiderMouthOpen reported in his post, I've also experienced this issue with my business email that is hosted with Microsoft Exchange 365. I've had my account for over 20 years and Cox has now blacklisted it as a spamming account. This is what I can tell you: I looked through the trace logs and my emails are also shown as delivered. This is because Cox does receive them and immediately processes them as spam. By default, Cox does not enable the spam folder in residential accounts. By default, Cox deletes any email it suspects as spam. You can change the spam settings on each individual Cox email account to allow the spam folder to be active and email that is suspected spam to go to that folder instead of being deleted. I've sent plain text messages from my legitimate business email to my Cox email and it always goes to spam. Since there is nothing in the email that is possibly suspect, they must have blacklisted the email account as a spammer account and are sending all email from it to spam. Tier 1 support cannot help. They read from a script and have no idea what is going on. I spoke with them 4 times. I was also told to send an email to thisisnotspamj@cox.net and it does not help. Tier 1 support cannot open a trouble ticket and give you a case/ticket number. They only make internal notes. On the 4th time, I asked Tier 1 support to pass me on to Tier 2 support. Tier 2 support does create a trouble ticket and gives you a number. They said that they have to pass the case to Atlanta to fix the issue. It would take up to 72 hours (3 days) to fix it. Today is the 4th day and I'll call Tier 2 support again (have to go to Tier 1 support and ask for Tier 2 support). The difficulty we face is that we have an external NON Cox email account and their support is not configured to help external entities fix these issues. Only Cox customers can get help and that can only happen from Tier 2 support. Even they can't fix the issue, but only pass it on to someone else higher up the food chain. You can't talk to anyone directly about the issue. Let me know what you find out and I'll do the same. BTW, we are not alone. I received a notification of a post to Cox's forum from WiderMoutOpen in my Cox spam box because it thought the forum email from Cox was spam. Re: Business email address blacklisted as spammer Cox is blocking their own email messages from this forum sent to my Cox email account as spam. This is a screenshot. Re: Business email address blacklisted as spammer This is a Cox blacklisting by sending all my emails to spam folders for all Cox customers. If Spam folders are not set up which is the default, they are deleted immediately. I receive NO notifications on my business email that it failed to go through. On my business email side, it appears to have been delivered. I have checked my domain against all blacklists and I am on NONE. As I said, this is definitely a Cox issue where they are purposefully blacklisting all my email as spam, regardless of content. Therefore, the email address itself is blacklisted (or perhaps my entire domain name). Regardless, it is a Cox issue and can only be addressed internally. I have gotten through to a tier 2 support person after calling tier 1 support four times. That person understood what needed to be done and started a real trouble ticket and I received that ticket number. They require up to 72 hours to respond. If it still not fixed by then, at least I have a ticket number that they should have responded to indicating why they believe my email address should be blacklisted. Stay tuned, same Bat Time, same Bat Channel. Business email address blacklisted as spammer Hello. I have a business email that I have used for over 20 years. Two Months ago, Cox blacklisted it as a spammer. I only send legitimate emails and when I send those communications to my Cox customers, they don't go through. I can't even send personal emails to my dear 80+ year old widowed mother any longer. I have also been a Cox customer for 21 years, having signed up with Roadrunner which was eventually purchased by Cox. That is to say, I have been a very long and hopefully valued customer and would like help. So far, I have contacted your tier 1 support twice and they have been of no help. They read from a script and tell me over and over that you have stringent spam policies. But if I send a plain text email with only the word TEST in it, it is still blocked as spam. That means that Cox has blacklisted my email address. I have emailed to thisisnotspam@cox.net and that didn't help. I can email to every other customer other than Cox listed emails, so this is ONLY and definitely a Cox issue. I need to know the correct and proper process that Cox has in place to UNblacklist email addresses that were mistakenly blacklisted. As a legitimate business owner and long time valued Cox customer, I expect a prompt and successful response. Thank you. SolvedRe: miniboxes and HTPC I selected Wees41 as the person who gave the direct and first answer. However, I thank everyone who have contributed information. The SiliconDust Homerun Prime device will do nicely. While the DVR they are offering in the future would be very flexible, I have the HTPC sitting there right now and it does use Windows 7 Media Center for the recording. I will simply have to get the Prime and reconfigure the Media Center to record from the 3 tuners in it instead of the 2 in the Hauppauge. My wife is not really a Darth Vader, but she would have been upset at the loss of the recording as it was a birthday gift that she had requested. She has always wanted TV in the kitchen while she cooks, so now we can put a laptop in there and she can watch. Or, she can take her Galaxy S5 with her on the deck swing and watch her favorite shows in the cool of the evening. This little device will allow a lot more viewing options for a one-time cost plus $24 a year for the cablecard. Hopefully, in 2 years, when we will have to start paying $2 per month rental for the Cox Miniboxes, there will be a one-time purchase option for a type of minibox - from Cox or a third party vendor. Or perhaps we will just have to use smart Blu-ray players to connect to the Prime with DLNA from our non-smart TVs. Like Dawleg, we also have the starter package, so we are trying to cut costs with one-time purchases as much as possible. Thanks again for all your help. Re: miniboxes and HTPC Alan, I've looked up the SiliconDust device and it looks good. If I read this correctly, I can actually record *3* channels at once. The Hauppauge tuner card in our PC has encoding built in so it does not impact the CPU of the PC. As such, we can watch one show and record 2 at the same time. Do you know much about the Homerun Prime? Does it encode the video for recording before it gets to the PC, so the software on the PC just copies it to the hard drive? Or will it need to encode or 3 shows at the same time using the CPU? While the HTPC has a dual CPU, it's not that powerful. Re: miniboxes and HTPC Thanks for the answer. So, Cox is charging PER TV tuner, now. Next they will charge internet PER PC in your home and PER PHONE. It seems my answer is get the digital tuner card for the HTPC with a digital antenna to record the TV. Since we have only basic cable, this will be a non-issue. It will be funny to go back to having rabbit ears. Re: miniboxes and HTPC This information is opposite from that which the Cox representative presented. Do you have a link to confirm your information? The Cox woman could provide no link. miniboxes and HTPC I have an HTPC (Home Theater PC). Cox is going to require that we use a minibox to receive TV at our home. The HTPC has 2 coax cable inputs to the tuner card so we can record 2 channels at once. The particular model of TV Tuner card has analog inputs, which would require miniboxes to use it (WinTV-PVR 150). That presents all sort of recording nightmares because the channels to be recorded need to be set with the miniboxes (not to mention $4 per month extra cost for the minibox rentals). I can get a new tuner card that accepts digital signals. Will this definitely work with the new Cox digital TV service? Or are they encrypting this service somehow so that even digital tuner cards will not work. I called Cox to ask and the polite woman said she thinks it should work, but I want to KNOW it will work or I will have a very unhappy wife (Darth Vader on estrogen is not a pretty picture). To be specific, this Hauppauge HVR2255 card is what I am looking at and hope will will work with the new Cox all digital TV. http://www.hauppauge.com/site/products/data_hvr2255.html Thanks for any advice. Solved