ContributionsMost RecentMost LikesSolutionsRe: Email down Same here on east coast, must be national problem. Live pause/rewind of client box (Cisco 4742HDC) on Contour 1 Does anybody know if Cisco 4742HDC client box stores its own hour of live backup or does it relay on the record 6 DVR (Cisco 9865HDC DVR) for live pause/rewind? Our client box 4742HDC is increasingly refusing to pause live video with the “Sorry we’re having technical difficulties, try again later” statement. Other times it will enter pause mode but instead of showing channel being watched, it will be on a program being recorded or previously recorded on DVR. Wondering if problem is more likely in client or DVR box? Also if I can switch either box at Cox store and install or is a tech required to swap out? Re: Preferred internet speed increase 2019 Excellent point, think I’ll just live with my 90/9 Mbps until computer upgrade time. Thanks for your help! Re: Preferred internet speed increase 2019 Computer is older (2009) Compaq model SR5710F Interesting the Network Adapter is: NVIDIA nforce 10/100 Mbps Ethernet Does that mean 100 Mbps is max? If so is upgrade a hardware or software change? Preferred internet speed increase 2019 Recent notice in bill indicated Preferred had been increased to 150 Mbps down and that modem reset was all that was needed. Many power down resets later and still only getting low 90’s Mbps down and low 9’s up same as previous. Called tech support and chances made to account and reset from they’re end, was told it should work later after system update was complete. Day later and several modem reboots later still same low 90’s Mbps. All tests have been on wired connection to PC, not a WIFI connection. Wondering if there’s something I’m missing on my end? Componets: Arris Surfboard SB6141 modem. (literature indicates 343 Mbps max) Netgear61 mod. WNDR3400v3 router (rated 300 Mbps) Ethernet cat.5e wires Modem signal - signal to noise 37-38 dB all 8 down channels power level -8 to -9 dBmV all 8 down channels Up power level 50 to 52 dBmV all 4 up channels Things tried: (Eliminated router) Straight wired connection from modem to PC reboot of both, no change. Redid all connections and modem reboot, no change. Anybody have idea what might be wrong or am I just one of unlucky ones that doesn’t get the increase? Solved