ContributionsMost RecentMost LikesSolutionsRe: Arris TM3402 Got the (correct) modem today. So if anyone else is having trouble getting the TM3402, I'd try reaching out to Cox via Twitter. Re: Shouldn't the modem be free? I have a tracking number. Re: Arris TM3402 Supposed to be a TM3402. I assume that you're shipping from some place more central than the nearest store. But we'll see if it actually arrives. Re: Arris TM3402 I came at this from a different angle... reaching out to Cox via Twitter. Initially the rep there told me to go to the store and that they would have it, but I said that I wasn't willing to make the trip unless he could confirm this, and he said that he had no way to do this. But he offered to have one shipped, and he says that it should go out Monday. Since I may not be the only one with an interest I'll post back here about whether I receive it. Re: Shouldn't the modem be free? If you're still around, I'm curious how this worked out. I'm in a similar position. Re: Arris TM3402 No one told me that they were out of stock at the moment. Both the online chat and the store at least implied that there was one option period. Re: Arris TM3402 That's a possibility, but then I have to hook up a splitter. I think that I would do that rather than pay Cox $12/month for a modem that I hear isn't very good, though. Arris TM3402 I have internet plus phone from Cox; I'm currently on the 150MB plan. I'd like to upgrade the internet, which requires a new modem. I don't want a combo/router unit; I have my own router setup and no reason to change it. The TM3402 modem would seem to suit the bill, but it seems to be unobtainable. I've tried both online chat and calling the nearest store; both told me that the panoramic gateway combo modem is my only option. Has anyone had any luck getting this modem from Cox? Anonymous call rejection How do I activate this service. *77 only gets me a fast busy signal. Thanks.