darkhorse
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Joined 6 years ago
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Re: How do you get Nomorobo installed on phone
Yes, I called Cox twice to verify I had entered the right number for the simultaneous ring and it's correct. I also added my cell number and that phone rings. So it's a mystery why it doesn't work. Oh well...back to keeping the ringer turned off so we don't have to listen to the constant robo calls.1View0likes0CommentsRe: How do you get Nomorobo installed on phone
I can't get it to verify either. We received a letter from Cox saying our line was ready to set up Nomorobo. I followed the steps exactly, enabled Simultaneous Ring and entered the Nomorobo phone number in Phonetools as indicated. But when I get to the Verify Protection screen on the Nomorobo site, I get a call but the recording says it's either not set up correctly or unable to verify. One instruction says to pick after the third ring, another says to wait until the color bar changes color. Tried both and the same issue. I checked everything with Cox support and they have no idea why either. Nomorobo is no help, I sent an email but who knows when they will answer as the response is that it can take some time.3Views0likes5CommentsRe: What does it take for Cox to act on a Ticket submitted 6 weeks ago re emails going to spam
Thanks. Yes, I've been forwarding emails to thisisnotspam@cox.net since April and no luck. I've sent several emails to help.cox@cox.net and all they do is tell me to forward to thisisnotspam@cox.net. I've had to turn off spam filtering altogether. I tried to use the filter rules and way too confusing.2Views0likes6CommentsWhat does it take for Cox to act on a Ticket submitted 6 weeks ago re emails going to spam
I'm ready to move to a new email provider if Cox doesn't get their act together. Cox doesn't allow customers to whitelist email addresses they want to receive mail from, you have to submit a ticket. I submitted a ticket April 12 and followed up 3-4 times and all I hear is that there's a backlog. They don't seem to have a backlog when it comes to increasing my bill. So I have legitimate emails from Google, Youtube, HBO, my gas company, my own city government, Netflix, Godaddy, numerous other emails I signed up to receive, and most importantly, work-related emails that consistently go to spam. Still no resolution. This is terrible customer service.4KViews1like9Comments