ContributionsMost RecentMost LikesSolutionsRe: Data overage charges will be paused question Based on the consistent business practices at cox, you should expect this to be a billing opportunity. Cast the net over a larger school of fish. Don't assume any policy to favor you. That is not what business is about. Toll Restriction What happened to basic phone service! Why am I forced to economy? To generate higher profits? Is a charge associated with toll restriction? So I can pay for service I don't want in economy and pay more to turn off the economy features I don't want? Tech Support via chat KUDOS to Yinnelle S. Yinnelle S. was able to accomplish her job! (I am assuming female, my apologies if male) Succeeding where many others have failed. Have a GREAT DAY! NUF SAID! Re: Cable Modem Drop - Phone and Internet This message has been redacted due to unfavorable content... Cable Modem Drop - Phone and Internet I have the cox supplied old SBV-5220. It seem to disconnect during high traffic/usage times. This problem became a real pain when my speed went from 5mbs to 15mbs. It would be great if cox would update this modem to DOCIS 3 before I terminate my service. The only interest to resolve this has been to charge me for a house call. I would suggest a low cost solution: Send me a new one UPS for self install and a return label for me to send the old one back. Feel free to do the right thing. Just lookup my account info via the associated cox email address and "GET -R- DONE". I look forward to swapping out my cable modem and keeping my services with Cox.