ContributionsMost RecentMost LikesSolutionsRe: Intermittent internet in my neighborhood? Same problem here for the last three weeks in new orleans. Please let us know if you find a solution. I have chatted with multiple reps and have troubleshooted every possible issue and it has not been solved. I don’t think it’s coincidence that service goes out around the same time every night after working all day. Re: Suggestions for down internet at same time every night? My internet is out again for the seventh night in a row after working fine all day. I will go ahead and email. I really hope there is a solution to this. It is exhausting and frustrating Re: Service has SUCKED for TWO DAYS NOW I feel your pain. I’m in New Orleans as well and my internet has gone down every night for the last 6 nights. They know they have the monopoly and don’t seem to care. I’m so sick of the run around and same “troubleshooting” and robbing us blind without any solutions. Sorry you’re dealing with this too. Re: Daily Internet Outages Same issue in 70121 but at night. No solutions offered. Extremely frustrating! Like clockwork Today is the sixth night in a row that my internet has gone down after working fine all day. Tonight it went down at 7:30 on the dot. I hope cox plans on crediting accounts for the now six nights in a row I’ve been without internet. And NO explanation provided by anyone aside from trying to get more money out of people to have a technician come out in the middle of a pandemic when this is obviously service being taken down at the same time each night, not a problem with equipment. I see I am not the only one with this issue by far. Please be transparent with your customers, Cox, especially considering the exorbitant fees we pay for an unreliable service. Suggestions for down internet at same time every night? Hi, I’ve had problems with my internet (50 mbps) either going out or becoming slow intermittently for awhile now and can often solve the problem with a modem refresh. For the last five nights my internet has gone down between 6-8pm and does not come up until the following morning around 8 or 9 am. After multiple attempts to get through to customer service with long wait times I was able to speak with someone over chat last night and after troubleshooting for an hour and a half was told they could not fix the problem but could see I had a problem. The only offer was to send a tech out for $75 that would stand outside of my door and tell me what to do to see if that would fix the issue. I have been down this road before and 1. I’m not paying for a service that should be provided as part of their contract for the exorbitant fees I’m paying for month in addition to the equipment I am renting from them and 2. My internet works fine during the day. This has been an ongoing issue for 5 days in a row now and is once again happening tonight and is extremely frustrating. Is cox turning off internet access at night? Is anyone else having this issue? Or can anyone recommend something that may help. I have manually unplugged and rebooted my modem. Unscrewed the cable, let it reboot. Powered down all of my devices and repeated the same process. It will not let me do a modem reset on the website now. It says it is unable to. It’s upsetting that cox is trying to make money on service calls for issues like this when they should be the ones offering a credit for the now 60 hours of time I have not been able to use my internet, but that is another issue of customer service. I would just like to find a solution to this issue.