cflorin2
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Joined 6 years ago
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Phone & Internet unreliable
Edited. Let's close this out. Great folks on this forum who gave me way more support than the Cox help chat / voice. Connectivity issues continue. Cox will not elevate the issue beyond Level 1. Cox wins. Congratulations Cox! You wore me down. After 20 years with Cox, I'm looking to end the streak. I have had many issues with my phone and internet over the past 3 months. My modem goes into reset loops which makes remote access by the techs on chat/phone unable to check the service remotely. After going through their mindless Che k list, we always arrive to the same conclusion that I need a tech visit. The service eventually starts working I have to cancel the tech visit because I will have to pay $75 if the tech arrives and all my services are working. We'll After 3 months of poor connectivity, I give up. If COX will send out someone to investigate this well documented issue for this over 20 customer unless I pay for a tech visit, it is time to part ways. I will live with my less than 10 percent advertised internet speed and undependable phone for a short period. I start shopping tomorrow.319Views0likes45CommentsRe: Phone & Internet unreliable
OFDM power 42DbMv. Can't see a column for SMR. T3 timeouts Yes. No Ranging Response received - T3 time-out;CM-MAC=c8:63:fc:d8:9f:89;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1 I don't have the model, but it was a DOCSIS 3.0 I had to change the modem, because COX told me I had to turn it in, as it was no longer supported. Loss of dial tone. The modem boot up sequence is internet first and then the phone. No internet...no VOIP. This morning I had phone but no internet. When I did the modem reset I lost the phone also. I took me about 30 minutes to sync back up.6Views0likes1CommentRe: Phone & Internet unreliable
Current setup. Arris DOCSIS 3.1. (COX provided). Router Nighthawk AC1750 (6400 series) connected via CAT5. Computers are wireless. When I lose internet, I most of the time lose dialtone. I will lose dialtone after 1 phone call one the internet is down.1View0likes1CommentRe: Phone & Internet unreliable
Hey folks I was timed out on max use on this forum. To answer the modem questions. My old modem was an Arris DOCSIS 3.0. The question about the Panoramic I had was when the system first came out. So the modem progression was DOCSIS 3.0...the Panoramic (for about 6 hours)...back to DOCSIS 3.0. COX pushed me to upgrade to the new ARRIS DOCSIS 3.1 in September 23. The first modem would not stay on line for more than 24 hours. I fought that for a couple of weeks and turned that in for another ARRIS DOCSIS 3.1 in October (the current modem). This one will hang for about a month before I have to fight with it.52Views0likes0Comments- 10Views0likes2Comments