ContributionsMost RecentMost LikesSolutionsSB8200 High Number of uncorrectables on channel 159 Hi, I have a Gigablast service and only that. I have the line from the street going straight to the jack where my SB8200 modem is, no other cable jacks are connected and no splitters are in place. It in turn goes to a Eero 6+ router. I've had this setup this way since at least 2020 (other than I had an older TPLink Deco router which I replaced recently). Lately I've been getting the occasional random disconnect from my work VPN requiring me to reboot my work computer to be able to reconnect. I contacted our tech support area and they said to check the router and my ISP. I've looked in the log for the SB8200 and there is nothing however I did notice that channel 159 has a high number of uncorrectables. I've also seen from time to time the modem light will turn from Blue to orange (i think indicating switching from DOCSIS 3.1 to 3.0). Any ideas what I can look to do to trouble shoot or is this going to require a tech to come out? It happened today and nothing in the event log but here is the status on the mode at present. Seemingly no other devices are impacted when this issue occurs with my work PC. Which package am I on? Hi, So i have had a SB6141 for several years and was usually getting about 115 down/8-10 upload on the preferred plan. i saw that i should be getting 150. I know the sb6141 is only 8x4 so i decided to get a newer faster modem to see if that helped (sb8200). got it activated yesterday and the speeds are identical albeit upload speed is more consistently over 10. my question, am i actually on the 150 plan or the legacy 100 plan? if so is my upload speed still going to be 10 and with proper signal levels shouldn’t i be seeing 150 ish when hard wired? if for whatever reason my plan is still provisioned only for 100 if a change is made to get me the 150 will my download speed be cut to 5? given the remote working i don’t want to upload to be any slower than it already is. iam in CT if that matters. thanks Re: Upstream Signal Low? Thanks, we've tried a number of wifi options (two mesh, one two airport extreme setup) and signal is strong to the device. May just be an issue on Rings side. The only change I made prior to this screen shot was the modem didn't have the direct line from where the cable comes from the street. It was connected to a three way splitter that had two other now unused coax lines connected. Performance of the Ring device seems improved since then so maybe the numbers were different prior to wiring direct. Upstream Signal Low? Hi, Trying to solve an issue with Ring cameras and I think I'm narrowing it down to actually a signal issue with my modem that I never noticed until the Ring devices brought it to my attention. Specifically, Ring's support has said they are seeing packet loss on my devices. My modem is an Arris 6141 and the upload looks low between 35 and 37dbvm on each of the 4 channels. I no longer subscribe to cable TV and have a direct line to the modem. I have seen instances referenced here where a inline trap is installed causing this issue. Any other ideas what the problem could be? Here is a screenshot. https://prnt.sc/ngghge Packet Loss from Ring Floodlight Hi, I have Cox 100 down 10mb up, an Arris 6141 Modem, and am currently running a TP Link Deco 3 node Mesh wifi system. Previously I had been running two Apple Airport Extreme AC devices. The issue I'm having is that I have two ring products, the doorbell pro and Floodlight camera. The doorbell pro is working perfectly. The floodlight despite having the same signal strength and one of the three nodes as close to it as the doorbell has been downgrading the video quality. Ring support says they are finding that the floodlight is experiencing packet loss. This occurred recently on the Airport setup, a Google Wifi setup I tried, and the TP Link setup I'm currently running. After trying dozens of things on the router and placement, I'm wondering if it's an issue with my entire setup and the doorbell pro is just able to compensate for it due to being on 5ghz wifi so it is not showing. My Ping to Ring's ping server (ping.ring.com) didn't return any packet loss and Ping times were about 50ms on average, however traceroute returned this. I'm not quite sure how to interpret this. Any insights or other ideas I could check? Previously both products had been working great for months, no other changes in my setup. Traceroute has started… traceroute to ec2-3-89-146-95.compute-1.amazonaws.com (3.89.146.95), 64 hops max, 72 byte packets 1 192.168.68.1 (192.168.68.1) 4.859 ms 6.743 ms 5.510 ms 2 10.4.136.1 (10.4.136.1) 128.634 ms 139.237 ms 20.811 ms 3 100.120.244.38 (100.120.244.38) 15.448 ms 137.551 ms 21.300 ms 4 100.120.244.218 (100.120.244.218) 18.770 ms 19.826 ms 24.486 ms 5 dllsdsrc01-gex03010999.rd.dl.cox.net (68.1.1.73) 44.266 ms 26.217 ms 27.115 ms 6 68.105.31.114 (68.105.31.114) 23.968 ms 26.299 ms 25.000 ms 7 52.93.4.91 (52.93.4.91) 29.270 ms 28.953 ms 46.031 ms 8 52.93.4.36 (52.93.4.36) 35.059 ms 42.478 ms 29.139 ms 9 * * * 10 54.240.229.137 (54.240.229.137) 31.567 ms 29.743 ms 31.526 ms 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 *