ContributionsMost RecentMost LikesSolutionsX-Spam-Optin: quarantine on Safe email - Why? For over 2 months, I get safe email sent to my spam. Why? And what can I do to stop it? Below is a screen shot of the source. Ok, my curiosity has gotten the best of me! For the last couple or 3 months, all email from CD Notifications, except Messages, go in my Cox (internet provider) spam folder. When I was on CFF, there was a fellow who taught us to use "Message Source" or "View Source". This shows the code to get a notification/message from point A to point B. This is the last notification received in Cox spam. Notice in the last line is X-Spam-Optin:quarantine Return-Path: <xxxxxxxxx@gmail.com> Delivered-To: 3@5432210 Received: from imap-director-139.dovecot.iad.rs.oxcs.net ([10.12.5.139]) by imap-backend-179.dovecot.iad.rs.oxcs.net with LMTP id MMIfEeJ4al9rfQAAhaiikw (envelope-from <xxxxxxxxx@gmail.com>) for <3@5432210>; Tue, 22 Sep 2020 22:21:22 +0000 Received: from mx.cox.rs.oxcs.net ([10.12.2.5]) by imap-director-139.dovecot.iad.rs.oxcs.net with LMTP id CKH1EOJ4al/sPQAADbfQuw (envelope-from <xxxxxxxxx@gmail.com>) for <3@5432210.contexts.internal.oxcs.net>; Tue, 22 Sep 2020 22:21:22 +0000 Received: from cxr-ibgw-5006a.stratus.cloudmark.com (cox.imta.a.cloudfilter.net [35.171.111.2]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mx.cox.rs.oxcs.net (Postfix) with ESMTPS id 4Bwwkp1sXTz1Ljsp for <xxxxxxxx@cox.net>; Tue, 22 Sep 2020 22:21:22 +0000 (UTC) Received: from mail-wm1-f49.google.com ([209.85.128.49]) by cmsmtp with ESMTP id Kqefkepf1IL43Kqf3kaJT0; Tue, 22 Sep 2020 22:21:22 +0000 X-Spam-Optin: quarantine I have gone into Cox email to Create Filter Rule. I wanted to Redirect to InBox, which says invalid. Any ideas on why CD notifications ONLY have the X-Spam command? Like I say, it's been at least 2 months. Re: cox keeps flagging some mail as spam I've tried everything suggested. Sad to say, I'll need to tolerate this from a company as solid as Cox. Re: cox keeps flagging some mail as spam Set up filter rule. Still doesn't work. So, I'll continue to work with it. I don't want to disable the spam filter entirely. That's a big red signal for spammers! Thanks for your thought. Re: cox keeps flagging some mail as spam Hi. LishH. Did that yesterday. And, the address is there in Contacts. This morning, still getting email from the same sender in Spam. Re: cox keeps flagging some mail as spam MichaelJ - as you said"Hi Cableguymom, with the message in your spam filter opened, please click the menu hamburger at the top right and mark the email as Not Spam. This helps teach the spam filter what messages you want to keep". Didn't work. "You can also click on the sender's display name to add them to your address book." Where is this "address book" located on the Cox Inbox link? Re: cox keeps flagging some mail as spam Working on your ideas, MichaelJ. Re: cox keeps flagging some mail as spam Having the same problem for the last 2 months. Several sites, actually.walkradmin@gmail.com is the main one. A suggestion was to send tothisisnotspam@cox.net; That link did not work & still going into spam. Other sites including my bank and Staples will periodically put their messages into spam. And, these last two sites are not something a scammer sent. Now, someone said to check the Spam folder to make sure I haven't marked these sites purposely as spam. Pls lead me to this link as I cannot find it. If you look on my account, you will notice I've chatted about this problem about a month ago. And, no, I will not change my addresses to gmail.com. I would like to know if this can be fixed on your servers. If it cannot, let me know so I am aware I need to tolerate this bad situation. I've been with your Company for over 40 years; and, yes, my Son works for your company for the last 24 years. Your service throughout the years have been better than good. I'm hoping that this situation can also be solved. Thank you.