Budrose
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Joined 4 years ago
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bandwidth, Latency, and packet loss FCC complaint
This is for anyone like myself who has had issues with Coxes service over the last year. I have been round and round with them and they don't seem to care as long as they keep getting their money. I have filed multiple FCC complaints regarding these issues and I compel anyone who is also getting a lot of lip service from Cox to file a complaint. It is easy. FCC Complaint form Please do this. Either Cox cares about their service to there customers or they are just another corporate cash cow that couldn't careless.446Views1like0CommentsRe: Massive gaming ping fluctuation - I’ve tested everything
It's not just you! I've had issues for months now and live in So Cal. I've contacted cox.help twice with no response and I've seen a lot of unhappy gamers who are having the same issue with latency on these forums. Cox has not upgraded theirinfrastructure to meet the new demands for the heavier traffic that has happened from the pandemic. I seem to get a high ping to UE servers but not a lot of fluctuations but when I connect to west coast and east coast game servers its all over the place making it impossible to enjoy a gaming session. I've worked with my main game support we trace routed the issue to the last mile on Cox's networks. They just keep giving everyone the run around and I bet they are just hoping it will fix it's self instead of spending money to correct the issues. Penny wise and pound foolish. Gaming does not need bandwidth it needs LOW LATENCY! If you pay for Elite Gamer on Cox you are getting screwed cause you shouldn't need any of that **. It is wacked to see people having to buy new equipment and rewire there houses and have numerous tech's out to the house with no fix. The network engineer's at Cox seem to be useless and they are the ones that are responsible for making sure we get what we pay for. Look into fiber in your area or other options. The sad truth is until you hit them in the wallet they don't seem to do jack to correct the issue. Maybe when they start losing customers to better service in your area they might do something about it.9Views0likes0CommentsRe: Packet loss, latency on gigablast in Scottsdale, AZ for the last few months
It's not just AZ its in So Cal as well. I've sent a couple of emails to cox.help with detailed trace routes with other info and game logs but have not got a reply. Just a bunch of lip service on the forums.1View1like1CommentRe: Gaming and warzone/CoD in general packet burst
Ok Mr. Michaelj, I have sent two emails to cox.help and have gone into great detail what the issues are with trace routes and links to a forum post which I have put above. I have gotten no response. I know you are just doing your job but telling me to do something that I have already done twice is not very helpful! We are looking into AT&T fiber in our area and will probably be switching over to that service. More bandwidth up and down for less money. My suggestion is contact your network engineers and tell them to do there jobs. You advertise a service that you are not delivering on. I see a lot of unhappy customers on here, who also don't have the option to switch services. I would rather not have to deal with the hassle of switching service either and up until 4 months ago I sang Cox's praises but no longer. I know the pandemic has increases traffic on the net but Cox needs to rise to the challenge to maintain the service that they promise. Not an unreasonable request!11Views0likes0CommentsRe: Gaming and warzone/CoD in general packet burst
I don't think its the game you are playing cause I've been having issues for months now. I play a couple of games and the latency is all over the place. I sometimes get a good day of gaming in but most of the time the latency and packet loss is unbearable. I like to play a game Crossout and have contact their and Cox's support with no help. US server from So California ping issue I put this post on Cossout's forums with links to video's I captured of it happening but seems to be a complete waist of time. It would be nice to get what I pay for. AT&T fiber is starting to look really good about now.22Views1like3Comments