bryce_clifford3
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Joined 5 years ago
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Informing your people
Now that Cox has acknowledged that it was a Node Issue in my area, when will I get information on the plans to fix it? I can't continue to pay this amount of money for something that could be fixed in three months to three years. It's crazy that after 4 technicians, tens of phone calls, two FCC complaints, and multiple emails, the lack of transparency and communication of the roadmap to fix the Cox infrastructure has been the most frustrating part.473Views0likes1CommentCox's plan for the future and your lack of service
4 in home technicians and 3 plant managers this month and I just received this: "Based on the finding from the ticket, it appears that the issue in your area is due to high utilization on your node. When the technician was out to investigate this, they found that the signal readings were within the normal range. " So is it congestion? Or are the readings normal? Also, I let them know this was likely the issue when the first tech came to my house months ago (pre-COVID). You can imagine how bad it's been now. Next email and Cox's plan to not fix anything at all or update its customers when they'll actually get what they're paying for: "I apologize for the delay. We do not have a timeframe that we can provide. To position ourselves well into the future, we have been working on a multi-year transformation of its infrastructure across the country. We are working to provide a more improved experience. During this time you may notice intermittent to no service. (That was my favorite part) We are working to have as little impact on you as possible." As far as I know, it will be 3 years of 'intermittent to no service'... Which will be about 2 years and 10 months into my new plan with AT&T (unfortunate - but slightly lower speeds with consistent service will be nice). I suggest they start using some common courtesy and updating their customers when this infrastructure will be fixed in their area so that when they have jobs that depend on this stuff, they can prepare accordingly. Goodbye Cox.237Views0likes0CommentsRe: FCC Complaint
Agree, but you'd think that their priority would be to update the people who are paying them money on a monthly basis. I've combed through tons of complaints just here on the forums of tons of people having similar issues to me in my area in southern California, Vegas, and Phoenix area and they give the same answer that something else must be going on. We know that nodes,wiring, and stuff can get outdated... we KNOW... now just let us know the plan of attack to get us all back up to speed (pun intended) on a consistent basis. Because everyone is streaming everything right now, I get my connection bogged down from 9am to 10pm or later every day.7Views1like4CommentsFCC Complaint
Someone please tell me who is lying. Filed a complaint with the FCC while chatting with online support, forums, social media, phone, and cox customer care. Finally had to get a (2nd) tech to come to my house to be able to have the issue escalated to a 'Maintenance Problem' so that someone could check my wiring/node. The tech was amazing, said he escalated the issue since we already knew it wasn't anything he could handle and let me contact him personally to check in to see how the progress on my issue was going. Conveniently, Cox responded to the FCC complaint saying that a maintenance tech came to my house the next day and removed a faulty piece of equipment. I think we all know this is impossible since it takes 7-10 days for that to go through and there was never a notice left on my door or email that a tech had come by, which I understand is protocol. The problems are still here, and may be even worse than before and I'm fairly certain there hasn't been a maintenance tech here. I get that times are crazy right now, but all I've asked for is an update on when the node/wiring in my area can be updated so that I get what I'm paying for. It's been a month of emails and complaints through multiple mediums, and I think I'll be switching ISPs the second I get the chance.2.4KViews2likes9CommentsRe: Cox stating network overloaded, Scottsdale/Phoenix Arizona
Reported earlier this week. cox called today from a corporate office and have another tech coming out to my house tonight (already scheduled. second time this week) because apparently i have to urger this person to make a maintenance ticket to check the actual node.8Views0likes1CommentRe: Will changing from 150 down to 1 gigabit down fix my packet loss/latency issues?
I had a tech come by, i spoke with online support, phone support, cox customer care, and now email and nobody is giving me answers either. I think the cox field equipment is becoming outdated and all we want are updates on when these performance issues will be improved. Don't upgrade your account to pay more... this will still happen to you.1View0likes0CommentsRe: What is the process of diagnosing a NODE issue?
Still getting the run-around from support although they did respond to a few emails, then after I sent traceroutes they realized there is an actual issue and stopped responding. I also have some incredibly bad pingplotter results given that it's peak hours in my neghborhood right now. Definitely a NODE issue and I'd like some clarity before I pick up and move to AT&T. ** to be a customer since I was a kid and have to leave because customer service is terrible65Views1like3CommentsRe: Packet loss/bad connection Rocket League
allankevinm2 Looks like jearbear has the best answer for me. Switch to a different provider in my area. I'm done paying over $100 a month for a service I don't even get to utilize. I strongly urge you to update the public on when you plan to upgrade/split nodes/whatever in CA, NV, and AZ areas since that's where it looks like most of your problems are. I hate to say that I'll be looking into new ISPs today, and by the look of it, I'm not the only person who's money you'll be losing in the next few months.3Views0likes0Comments