ContributionsMost RecentMost LikesSolutionsremote trying to get remote to work it has new batteries. it will turn off tv and that is the only thing it will do, why did something work at all address and not at newI have been a cox customer for years and at my previous address I had magic jack phone which worked fine. since I have moved the magic jack fades in and out when on the phone. I have purchased a new magic jack with the same problem. so my conclusion is that it worked fine where I did live and now it does not work at my present address, the conclusion can only be that it has to do with the internet at my present address. you all charged me 40.00 to hook the internet up which all the tech person did was run a little more cord to the old line running into my house.