Bayman
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Re: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
I finally found the solution. It wasn't a Cox problem, nor was it an e-mail client problem. Turned out to be a 3rd party software issue. On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist. I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working! Thanks for everyone's replies.47Views1like0CommentsRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Partial success... I was able to finally create my Mac Mail account, but only when in Safe Mode. However, now when I boot up normally, I still can't connect; must be some type of corruption somewhere. Connection Doctor just shows a never ending spinning wheel. Obviously, I don't want to have to start up in Safe Mode every time I want to use Mac Mail. Any ideas, thoughts, suggestions would be greatly appreciated!11Views0likes2CommentsRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
I was manually configuring my setup. But at this point, I've decided to abandon Outlook. My version (2011, Outook for Mac) was old, and it didn't support TLS encryption. So I'm hoping to go with Mac Mail if I can ever get it to work. I also upgraded to HIgh Sierra, but still haven't been able to connect. As an experiment, I downloaded 3 additional e-mail clients: Thunderbird, Spark and Spike. Had the same problem with Thunderbird and Spark, but interestingly I was able to connect with Spike! So there must be some type of software conflict/corruption going on. I have a few more things to try, but if those fail luckily I have an Apple Store in my town, so I'll take it in and have the genius bar techs take a look at it.8Views0likes1CommentRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Hi JTKH, Since you're on a Mac, check to see if you can send and receive e-mails using Mac Mail. If both Outlook and Mac Mail aren't working, you're probably facing the same dilemma that I'm in: there's a problem with the Cox servers causing my account to possibly being blocked. It's been 10 days for me, and still no word from Cox, and still no resolution to this problem. I'm very frustrated!11Views0likes1CommentRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Did another test using an e-mail tester and got a slightly different result. Now my e-mail is clearly being described as being blocked. Interesting to compare with yesterday's result. You can view the results here: photos.google.com/.../AF1QipMqfjV1LD9VQdDOi_rocXel6xPChH8VnA0qRbZ02Views0likes1CommentRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Hi Kevin, thanks for your reply. The problem with removing my existing Cox email on Outlook is that I get a pop-up window saying all e-mails & documents associated with the account will be lost, so that option is too risky. I did create a new account for Cox using the proper settings to no effect. Also, keep in mind that I’ve been unable to connect with both Outlook and Mac Mail. This leads me to believe that there must be an issue with Cox. I should mention that I had a problem with the Cox smtp server back in June 2017. At the time, I was unable to send e-mails. Again, both my e-mail clients were affected. When recently speaking with the Tier 2 tech reps, I remembered that the 2017 issue involved my account being blocked; apparently it had been put on some type of “black list” involving spam. Which makes no sense at all; I’m lucky if I send out 1 e-mail a day and I don’t do any type of e-mail marketing. Cox eventually acknowledged and fixed the problem, but it took close to three weeks; hope whatever’s going on now can be resolved much more quickly.3Views1like4CommentsRe: Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Thanks for your answer. I already tried updating my password; didn't work. I'm almost certain that it's a Cox problem as opposed to an Outlook problem because I can't connect using Mac Mail either. Not being able to connect using two separate e-mail clients tells me there's something screwed up on Cox's end.17Views0likes6CommentsCan’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.” I made no changes to my Outlook e-mail client; this just started happening out of the blue. Then as a test, I attempted to download my e-mail via Mac Mail. This also failed to connect, just got a spinning wheel that forced me to use a “force-quit” to get out of the Mail app. I updated my Cox password and also tried resetting the modem. It should be noted that I’m able to access my Web Mail via Cox’s main website; no problems there. Because I cannot access my e-mail using two separate e-mail clients, I strongly believe that the problem is with Cox. My system details: Outlook for Mac 2011 (14.7.2) Mac Mini running Sierra 10.12.6 Although I’d made no changes to either e-mail client, I reviewed the Port settings for both servers (993 and 465) to make sure they were correct. The “Use SSL to connect (recommended)” check boxes are checked for both Incoming and Outgoing. For Authentication I have “Use Incoming Server Info” applied (I also tried “User Name and Password” to no effect). I’ve had issues with my Cox e-mail several times in the past, so I’m quite familiar with how to set up my e-mail clients with the correct information. I would greatly appreciate any and all assistance, advice, help! Thanking in advance...Solved6.8KViews0likes18Comments