Anonymous_Popey
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Re: Outlook 2016 continually prompts for username and password constantly and will not sync
Here we go again....I have had the same problem for months, but finally on May 5 the password prompts and sync errors stopped, and for three weeks, until May 28, I got no errors at all. Then on May 28 they started again, and are still continuing today (May 30), worse than they have ever been. I get errors almost every time Outlook attempts to connect to Webmail (my Outlook is set to connect every 3 minutes, so it's happening a LOT). I tried to go through Cox support Chat to update what's happening, but that person refused to listen to me, and said the problem was with Outlook. UNBELIEVABLE!! I do have a trouble ticket open (since March!) but no one at Cox can (or will) ever give me an update on what's being done. From other comments here, I think perhaps my account was migrated to a new server for a few weeks, but I suspect it has now been moved back or something. Cox keeps trying to say this problem is with Outlook, but it's their system/servers and they won't acknowledge that. I emailed Cox President Patrick Esser back on May 4 (Maybe that had something to do with my account starting to work?), and am going to do so again, along with others. Maybe everyone having this problem should also email them: peter.lilly@cox.com President pat.esser@cox.com Customer Care exec suzanne.foy@cox.com Customer Care exec scott.wise@cox.com Customer Care exec0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
Re ezmarks' last post: Curiously, I sent an email to Esser also, right after I saw ezmark's post regarding the email he sent and the response he received. Like everyone else posting here, I had the same problem ezmark had. My Outlook also started working on May 4, and I did not get any password or sync errors from then until May 12, when I got a few. It then stopped again. I never heard from Cox regarding my email, but it can't be coincidence that my account followed the same timing as ezmark's. Cox did something to fix the problem, perhaps for all of us, but no one at Cox is saying so. Lots of mention of migrating servers in several of these posts - if that fixes the problem, I agree Cox should both let customers know, and assure that ALL their help staff are aware of it. For Cox support staff monitoring this Forum: I have an open ticket (since early March!) about this problem if you want to take a look at it and comment: CUI0000044144920Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
ChrisL said: @Anonymouse Popeye I asked this in another thread but are any of you using a % character in your password? As for me: no, re the % I think this problem is (was?) way beyond what someone might be using as a password character.....and as I said in my earlier post, I myself haven't seen the issue in several days - much longer than it's gone without showing up before, for several months, at least in my experience, so it may be fixed, knock on wood! Chris, can you not check with your "mail ops" or whoever and find out if they've done something? I have had a trouble ticket open for weeks, but can't seem to get an update or anything else out of email support, except I was told by email support "you don't pay for email" (!!!), as if it doesn't matter that there has been a problem.0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
I don't want to jinx anything, but I haven't had an error since late last week. Is it possible that Cox has finally corrected this problem (any Cox folks want to comment?). After ezmark posted on May 1 about his email to Esser and the follow up response, I too sent an email to Esser on May 2, referring him to the comments attributed to Cox support in ezmark's post stating it might take "months" to correct the problem. I never got a response, but I'm wondering if ezmark's post didn't result in a fire being lit under Cox support?0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
LatitiaS said: Hi Anonymous, I apologize if it appears we are "leaving all of our customers hanging" as that is not our intent. All of our Webmail customers are being migrated to the new platform. This will affect different areas at separate times. We know you are looking for detailed information about what is being done to fix it, unfortunately we do not have an update at this time. We appreciate your patience while we get this issue resolved. You folks need to get your stories straight - some of you are saying migration is involved, others of you say that there is no migration being done. Your answer is a cop out. Anyway, this has been going on since last December! Also, you should not address this as if only one customer is being affected (read the Forum comments!!). I also have had a trouble ticket open since March 30 (!!!!) with no resolution and no follow up - unless I email your "mail ops" team for a status, and then I get a BS answer. It's obvious even to us laymen that Cox has a systemic problem with Outlook mailbox sync that no one is willing to admit exists, apparently.0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
Cox, are you monitoring your own customer forum or not? This problem still exists, with many users complaining, and nothing has been done, nor has anyone from Cox made a comment here in days. I've had it escalated to Cox "mail ops" by the Cox help desk since March 30, with no status, just a runaround. This is a Cox server problem! Fix it!0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
That's the 2nd time I've heard the server migration theory from Cox support, but in a third instance they also have told me my account is not being migrated, so which is it - is everyone being migrated to new servers or what? I know Cox monitors this Forum, but no one from Cox has commented here in quite a while. Instead of leaving all your customers hanging, could someone from Cox support not provide an update; a summary of what's being done to fix this for all of us?0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
Arizona500 said: I have same problem with Windows PC and Microsoft Office 365 (Outlook). I have other email accounts that are not Cox and never have a problem. This is indeed annoying and I think it is on the Cox end of things. Please, anyone having this issue with Outlook: call Cox customer service and open a trouble ticket. I have one open, and they're looking at the problem, but I don't think they are aware of how many customers are having this issue. Although they monitor this forum, they don't do much follow-up as far as I can tell, and a bunch of customers calling in the same problem to their Support desk might get more attention....at least they would start looking at it as a systemic problem, and not a problem with just one customer!0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
nlvmike said: I have the exact same issue as punster. My computer pops up literally hundreds of times a day prompting for username and password. It doesn't matter if I enter the password, click the "x" or click cancel, it just comes right back. Also, Outlook 2016 gets stuck in infinite "synchronizing mailboxes". I also get "login failure" on my Android phone and tablet. Yet if go in and out of Outlook, I will eventually get my email. All of this began after the servers went down in December. Yes, I have spent hours on the phone with tech support. I have deleted cookies, cleared caches, and changed passwords many times. I am left with little option but to migrate from Cox. It's a shame, as I have grown fond of that email address.... Ditto both nlvmike and punster: exact same problem on my Windows machine with Outlook (don't have Android phone or tablet so can't speak to that). Note that nlvmike also states, as I have, that this problem started when Cox email servers suffered an outage in December that invoked this same set of errors, and they have continued since. To give credit due, Cox support has worked with me and yesterday suggested that I log in to Webmail Enhanced, then change to basic to resync Webmail folders, but that didn't work, so back to same problem.0Views0likes0CommentsRe: Outlook 2016 continually prompts for username and password constantly and will not sync
ColleenD said: Anonymous Popeye, I'd gladly entertain the idea if I could find something indicating the errors you are seeing were something I could effectively correct with the help of our mail team, but so far I haven't found any evidence supporting this. I can tell you your email has not been migrated, so I don't think that is the cause. Do you have both email addresses set up together on the same device in Outlook? If so, maybe setting up the email addresses on separate devices could help narrow things down if the problem is actually only one of the accounts. I know you have stated you've already changed passwords, but in the off chance the passwords are out of sync between the servers, changing your passwords to something you haven't used in the past will correct the problem quickly. If you're able to, email us at cox.help@cox.com with your full name, account information and a reference to your posts so we can troubleshoot more thoroughly. I'll email the information, and we'll see where it goes, but if you will read the posts to this forum, it's obvious that a lot of people are having the same issue that I have, so I don't really see how working on this as if it's just a problem that I have is going to be effective. Also, as I have stated here before, both email accounts I have set up in Outlook (and on Webmail) are having the same problem, so I don't see the value in removing one of them or moving it to another device (which I don't have anyway!).1View0likes0Comments