ContributionsMost RecentMost LikesSolutionsRe: intermittent dropouts So I went like 10 days without any issues. Now I'm back to daily morning internet drop outs. I did contact the help desk and they wanted to schedule a tech to come to my house. This seems pointless to me. I have had 3 techs and a field tech here already this month. Everything at my end has already been replaced. Can I go straight to a field tech visit please. Re: intermittent dropouts I believe the field guy was here yesterday morning. My alarm goes off 10AM. I saw a cox truck leaving when I got up. I didn't experience any dropouts yesterday or today. I have no idea what if anything was done when he was here, but I'm hoping this is it. Knock on wood... Re: intermittent dropouts NETGEAR Cable Modem CM500 Re: intermittent dropouts so I did email the help desk. My case is being sent to the field team. Now wait and see... Re: intermittent dropouts Just had a dropout Re: intermittent dropouts My morning drop out turned into an outage. I had to call cox and have them play around with my modem connection for a bit. Did manage to get it back. I surely hope this dropout thing doesn't turn into a daily outage. I did notice when unplugging my modem that a coupler had been installed at the back between my modem and internet cable last Saturday night. Not sure if he forgot it there or it was purposefully placed there. Re: intermittent dropouts make that 2 dropouts Re: intermittent dropouts My tech arrived last night and worked outside for about an hour. Came in and said enjoy your internet. I asked what he did but all I got was have a great weekend and booked. This morning I only had one drop out. I can deal with that. I was having a 6-12 or more before. Let's hope this lasts. I'm not a big techie person. I posted my modem event log last night. I see today my modem event log looks the same. I don't know what all those t3/t4 errors are but they are not causing alot of drop outs today. Re: intermittent dropouts 2019-8-10, 17:45:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:17 Warning (5) Dynamic Range Window violation 2019-8-10, 17:45:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:19 Warning (5) Dynamic Range Window violation 2019-8-10, 17:45:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:20 Warning (5) Dynamic Range Window violation 2019-8-10, 17:45:21 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:21 Warning (5) Dynamic Range Window violation 2019-8-10, 17:45:25 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:26 Warning (5) Dynamic Range Window violation 2019-8-10, 17:45:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:51:3e:d8;CMTS-MAC=00:b6:70:98:a1:cc;CM-QOS=1.1;CM-VER=3.0; 2019-8-10, 17:45:59 Warning (5) Dynamic Range Window violation Re: intermittent dropouts I'll ask the tech about that.