Alef_Meem
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Re: Potential rebalancing of upload and download bandwidth
Only if it is 1Gbps download AND upload, meaning a dedicated fiber connection to the house. If you mean the Gigablast package that is 1Gbps download / 35 Mbps upload, that is still hybrid fiber/coax, meaning you are still subject to node saturation.3Views1like0CommentsRe: Potential rebalancing of upload and download bandwidth
What you've mentioned is a good solution and has been suggested in several threads a few pages back from a week ago. They have all since been locked by the forum moderators. Expect that this one will get locked as well for even remotely suggesting that node oversaturation is the issue. Cox is not exactly in the interest of downgrading speeds for the sake of stability. The best you can do is file a complaint with the FCC and your state's consumer advocacy board.0Views0likes0CommentsRe: What's the normal turn around time for Cox to contact you about a FCC complaint?
It’s really bad tonight. Getting close to 170ms of jitter on some tests. 5-10% packet loss. Decided to check Cox account and there’s an “outage” for our CMTS set to be resolved by 1:18AM apparently. I wish they would call it for what it is and leave the outage message perpetually till the node split occurs...0Views0likes1CommentRe: What's the normal turn around time for Cox to contact you about a FCC complaint?
Her name was Tracey. She hasn’t given me any reference or tracking numbers but just promised to continuously keep me updated, as well as offer me a discounted monthly rate for the inconvenience this has caused us (with the stipulation that I have to call monthly to have the rate adjusted for as long as this issue persists). Other than the side comment regarding expediting the node split (when it wasn’t even planned for this year), she did not specify anything regarding resolutions. Also interesting is my modem was reset last night around 1AM remotely via SNMP. I don’t know if that’s due to monitoring my connection or not. Feel free to reference me in your discussions with Jeff. If there’s a PM function on here or DSLReports go ahead and hit me up, I’d be happy to get in touch so we can share info and coordinate in resolving this. I was playing Call of Duty online today from around 4 to 7 and it seemed better till around this time. Less jitter overall but then as soon as 8:00pm hit it went downhill fast.8Views0likes2CommentsRe: Out of control line jitter
I pray that Cox takes the initiative to reduce internet speeds (especially upload speeds) in order to alleviate the already ridiculously limited upload throughout of the CMTS. Rubber banding and packet loss on online gaming led me to do the same as everyone else and complain to my state’s consumer complaint board and the FCC. Hoping this is all resolved soon.10Views0likes0CommentsRe: What's the normal turn around time for Cox to contact you about a FCC complaint?
In my case, I filed my FCC complaint Wednesday, April 1st, and then my state attorney general consumer complaint board (Arizona Attorney General) the very next day (April 2). On April 3rd, I received a call from their executive office regarding the AZAG complaint. They acknowledged my (and pretty much everyone else’s) grievances regarding the issues caused by their network’s oversaturation. Lady was nice, we reached an agreement regarding compensation and she promised to keep me updated regarding the now-expedited node split for my neighborhood (said it wasn’t even planned for all of 2020 but because of COVID-19 and the network issues they are moving the schedule up). She stated I was the first AZAG complaint but she had several other FCC complaints too. I also told her I filed my own FCC complaint so she could expect that soon and she said she’ll call me back to confirm receipt (apparently she legally has to, but it’ll just be a duplicate complaint for me). So in summary: file with your state’s consumer complaint board as well (if applicable). You may receive a faster response! I can also confirm that the phone numberdchaddposted is their executive office phone number. It may not help calling it without them reaching out to you first, but of course, anything is worth a shot.9Views1like4CommentsRe: Cox Gigablast FIBER | Phoenix, Az
The Gigablast FTTH (Fiber to the Home) 1Gbps download/1Gbps upload will absolve all of your issues, for sure. It is a direct and dedicated fiber line to your house. Gigablast via DOCSIS 3.1 (1Gbps down/35Mbps up), from what I understand, would still be subject to node saturation (and packet loss, jitter, high latency, etc.). If you can get a dedicated fiber line to your house, do not hesitate for a second. You are very fortunate in this regard.8Views2likes1CommentRe: Please join me in filing a complaint to the FCC about locked packet loss threads.
Also received a call from the executive office following my FCC and AZAG complaints (she was responding to the latter as the FCC one had not been received yet).She was completely transparent and was aware of the saturated node (CMTS10.38.180.1) in my area (Chandler, AZ - southwest corner of Ray and McClintock) and told me they had not planned to split them in all of 2020, but because of the COVID-19 outbreak, they have invested all their resources into making it happen as soon as possible. No concrete date given (situation was described as "fluid"), but she agreed to compensate my account till the issue is fully solved, and will update me every step of the way. I will relay the updates to here as well. I was apparently the first AZAG consumer complaint she received. She also had two FCC complaints (not including mine which she has yet to receive). Definitely file the complaint to at least receive compensation until this situation is resolved!6Views1like0Comments