ContributionsMost RecentMost LikesSolutionsRe: Not Getting Gig speeds On New Service Tried emailing cox help and says mailboxes are full... Re: Not Getting Gig speeds On New Service Ok so I hooked my laptop up directly to the modem, not thru the router and it was 94/35 using a 6e cable. Not Getting Gig speeds On New Service A week ago I switched from preferred to Gigablast for better service. My speeds sometimes have gotten faster, as high as 340/36 but it’s not acting like it. My TV is constantly dropping Netflix and Disney plus. I am running a NEW SB8200 Arris coupled with a NetGear Nighthawk R6400. Speeds are using WiFi on my IPhone XR. I tried to call and do the live chat but just sat in queue for hours. Re: firmware issues SB8200 I have an 8200 also and just started on Gig. I am getting the same speeds, 340/35. When I had cox set up the house about two years ago they did a line test and it was 950mbps so it’s there. This is going thru a NetGear R6400 nighthawk