ContributionsMost RecentMost LikesSolutionsRe: I don't get CNN on contour app or online I did find this on another thread and will be calling the Loyalty Dept Monday because my access to the news channels was since I started and not COVID related. If they were in my package previously and now removed, they should remove some fees. :) I called the support line again today and she said I could upgrade to get those channels back. :( Shortly after the COVID crisis began, many network broadcasters offered their channels free for Starter TV customers through May 31, 2020. CNBC, CNN, MSNBC, and Fox News were 4 of these channels. Cox doesn't own these networks and was required to remove these channels from the Starter TV lineup at the end of the period specified by each network. I'm sorry for the frustration this caused! CNBC, CNN, MSNBC, and Fox News are part of the Expanded tier.-Becky, Cox Support Forums Moderator Re: I don't get CNN on contour app or online LOL. I did find this on another thread and will be calling the Loyalty Dept Monday because my access to the news channels was since I started and not COVID related. If they were in my package previously and now removed, they should remove some fees. :) I called the support line again today and she said I could upgrade to get those channels back. :( Shortly after the COVID crisis began, many network broadcasters offered their channels free for Starter TV customers through May 31, 2020. CNBC, CNN, MSNBC, and Fox News were 4 of these channels. Cox doesn't own these networks and was required to remove these channels from the Starter TV lineup at the end of the period specified by each network. I'm sorry for the frustration this caused! CNBC, CNN, MSNBC, and Fox News are part of the Expanded tier.-Becky, Cox Support Forums Moderato Re: Where are news channels on TV starter I had the news channels (Fox News) since I signed up almost a year ago and as of June 1st it disappeared. I called support on June 1st, worked with someone who was going to escalate my case and I would hear from someone in 24 hours. I never heard from anyone until today I received an automated voice call that just said the case was closed. No explanation. Re: Where are news channels on TV starter I had the news channels (Fox News) since I signed up almost a year ago and as of June 1st it disappeared. I called support on June 1st, worked with someone who was going to escalate my case and I would hear from someone in 24 hours. I never heard from anyone until today I received an automated voice call that just said the case was closed. No explanation. Your explanation is nonsense. Re: I don't get CNN on contour app or online Same thing for me and Fox News on Contour online, on TV & on phone. It started June 1st. I called support June 1st to no resolution. I spent a lot of time on the phone with the service person and he said he would escalate it. The service person said someone would get back to me in 24 hours. Still nothing. I wonder if COX changed service but didn't tell anyone they were going to.