ContributionsMost RecentMost LikesSolutionsRe: Acceptable Limits on Correctable and Unorrectable Yes. A quote from NetForecast in a paper specifically addressing the accuracy of the Cox "data meter": Packet loss adds to the meter Any reliable end-to-end protocol (like TCP) has a mechanism to retransmit packets lost in transit. Packet loss will add to the traffic seen by the meter in some situations. So the worse your service, the more you pay if you exceed the data cap. Neat. Re: Months of poor internet performance; what will it take to get an actual repair? Just to add, shortly after this post was made a new channel profile was pushed to my modem that mapped around 902ISM, basically solving my connection problem for a few days. As of a couple of hours ago another new profile was pushed utilizing channels 21-25 (903MHz - 927MHz centers), the problems recurred. I "refreshed" the modem and only channels 21 and 25 from the 902 band bound, the problem is diminished, but still extant. The event log in the modem is recording errors associated with those two channels, which it hadn't before. Interesting. Re: How does Cox measure data "usage"? So, a large amount of un-correctable errors would increase "data usage" if it results in a retry? For example cloud synchronization with file storage that fails to upload multiple times, or a VPN that has to constantly re-authenticate when the connection drops? It sounds like I'm about to be billed in $10 increments for lack of service. That can't be right, can it? How does Cox measure data "usage"? I've been dealing with a spotty connection for the past few weeks, well, few months really, but the past few weeks have been exceptionally bad. I've noticed that during the periods of Cox network failures my data "usage", as shown on their website, is significantly higher than normal. During these periods it also deviates significantly from the throughput logged by my gateway, which is both fairly consistent day-to-day and more representative of the expected network load. My assumption is that this is due to retries initiated by the modem. There have been a huge number of un-correctable errors logged by the modem across a number of channels during these periods, so that seems to support my theory. Does anyone have any insight into this? Months of poor internet performance; what will it take to get an actual repair? Here's the deal, Cox. The problem I'm having is a combination of 902MHz ISM ingress and an exceedingly poor gain structure. And probably an "over-subscribed node", but that's just a hunch. It's not my modem, it's not the wiring in my house (I own an RF network analyzer), it's not downstream signal levels (8.1dB-2.5dBmV), it's not downstream SNR (>37.9dB). It is the Cox equipment and network. How do I get in touch with someone at Cox that knows what any of these words mean? I don't want another "tech" to come out and lop off $50 of Canare F-Conn, calling them "junk" only to have me go back and replace the radio shack grade F-conn's he installed in their place with the wrong sized crimp die. I don't want to have to explain why a directional coupler is different than a power splitter. As a matter of fact, I don't want -or need- to see the Cox tech at all, because the problem is not on my property. Who do I need to talk to?