Recent Discussions
Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?
UPSET
It is Sunday, April 21st. We have had no cable Tv since 12:50pm today. It is now 8:11pm. We have been customers for 19 years. This is utterly unacceptable and disgusting to not have service for my household when I pay such high costs each month. I am not happy and you will be crediting my upcoming bill. I am now receiving texts from Cox Saying service will be restored at 10:20pm. The first restored service was 2:20pm this afternoon. This has ruined our weekend and I am so unhappy WE HAVE NO TV Sunday April 21, 2024
Worse service
Cox has the worse service in the world I pay over $200 for **bleep**ty service every night for the last 10 days my service keep cutting in and out. I wouldn't recommend Cox to anyone even if they were giving the service away for free.I would be quick tell people they do better using and antenna you'll get the same results.
Follow up to Cox notice
I recently posted a question about an equipment update from COX. A moderator, DannyS replied that the update involved new Tuning Adaptors. Strangely, DannyS disabled replies, so I'll start another thread with my follow up questions. As stated in the original post, my tuning adaptors were updated about a year ago. Are you really going to update them again or is this an error. I finally got a hold of a real person at Cox. She stated that the update involves new Cable Card, not Tuning Adaptors. She seemed to know what she was doing and was fully aware of the fact I had new tuning adaptors. She has send me two now cable cards. So... What's really going on? Thanks,Strange Notice from Cox
I recently got an email from COX asking that I order some upgraded equipment. I'm currently having trouble getting a hold of anyone at COX that knows anything. I'm running a pair of TIVO's with cable cards and tuning adaptors. The tuning adaptors were upgraded about a year ago. Any idea what this email is about?Contour 4K Wireless box
I have the Cox Wireless 4K Streaming box. Model Xi6-A. I keep getting this error It started a few months back with one of my boxes. So I returned it to the COX store and got a new one. Then the new box started to do the same thing. I have 2 other boxes same model and they work fine. My Pano modem is just fine, not connection issues at all. I would take this box to the store and get a new one, but worried that it will happen with the new one too.
