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Our system has been problem free for several years, then a couple days ago I realized I could not get a signal from the main Contour receiver and the local TV. All of the other boxes (we have 3 others) are working fine, but the main box is not sending signal to the TV that's connected via HDMI. When I unplug it for a couple minutes and plug it back in it tries to start up and the TV displays the "welcome" screen for several minutes, and then the "connecting to your experience" screen followed by a black screen. With no response to any of the remote-control commands and no way to exit out, it's just a frozen black screen. The box still sends the cable signal on to our other three boxes, but I cannot figure out why we lost the signal at the TV that plugs into the Contour receiver. Thanks in advance, any and all suggestions are welcomed.
Try swapping the box to a working outlet. If the problem follows the box, could be a bad box. Try swapping it out at a Cox store. If the problem happens with the other box on the first outlet, try replacing your splitter/amp. Also, what model boxes do you have? See here for a list or you can sign into you account and see that way.
(deleted user) Why the thumbs down? Do you have a better suggestion?
It sounds like the video output of the contour box has failed, and the box itself may need to be replaced.
Thank you for the suggestions, the Contour receiver that has the issue is a Samsung XG2v2 HD. The unit will display the Welcome screen followed by the "connecting you to your experience" screen, but then the screen goes blank. A failed video output makes sense, but doubt Cox will just swap the box without a service call. Should I try using the coax "cable out" to the TV in lieu of the HDMI cable, maybe the issue is with the HDMI driver/output? Thoughts?
Thank you for the response, I agree this makes sense. Do you know if I can swap the box by taking it to the local Cox store or will it need to be done as a service call?