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Picture in top left corner

We've been having a constant problem we can't seem to fix.  When turning on the TV, the entire picture is miniature and at the top left corner. The TV itself works fine when we launch apple tv or another streaming service, but when using the cable box, this is what happens.  There is no other way to fix other than reboot the contour box by unplugging and re-plugging back in.  Cox doesn't know what the issue is either.  Anyone else experiencing?