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It's just about a month since Cox updated my Tuning Adapters with the new dual frequency adapters. In the last 30 or so days, it has rebooted twice, for a very short period of time and did not trigger the "tuning adapter not connected" on the TiVo. Other than that, it has worked flawlessly. I would imagine TiVo will be releasing the new adapters sometime in 2023 subject to availability. They have not been in touch with me to see if I have had any issues but did give me the email address of the person in charge of the issue to report any problems which I have yet to have to do.
For those who asked I am in the Phoenix Metro area and the Chandler facility.
LongTime TIVO User said:It took almost a year, but COX may have finally figured it out. Thank You!!
Huzzah! Thanks for the update.
Has your Tuning Adapter stayed up? I too connected mine again after a good 6+ months of being disconnected. Mine appeared to stay up about 4-5 days before the constant rebooting started again. I too chatted with a support person and they kept insisting that the only fix to this issue is having them send me a Contour 2 box and charging me up the ying yang to rent boxes for my other TV's. I insisted I wanted my tuning adapter to be fixed since my Tivo and 5 mini's are all lifetimes so they don't cost me any extra to record and distributes cable tv to all my other tv sets. Their solution would add a good $50-$60 per month once their "free" contour 2 box was no longer free plus all the other boxes for my secondary TVs
I just get a replacement tuning adapter (Mesa AZ), and it's just been flashing for hours. I was having the same constant reboot - connect/disconnect issue, and they gave me the exact same model (STA1520) as a replacement. Is there something to tell someone to address the issue and perhaps give me the right equipment? The call to technical support told me to go to the store and get a new tuning adapter, but they didn't seem to have any understanding that there was any issue.
Youneed to get one ofthe newer split frequency TA's that work very well. I have had mine for several months and it has rebooted twice in that time. Good luck in communicating with a rep on the phone as they either do not know about these new boxes or are not supposed to talk about them until they are ready for a full roll out.
Could you look on the TA for a model number?