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Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all .
Any thoughts or ideas would be appreciated.
Contour is just glitchy with apps. My advice would be to purchase a streamer for your apps. Anyone know of voice-activated streamers?
Hello Bruce I’m not interested in purchasing a streamer but thank you
Bruce WiderMouthOpen Darkatt just wanted to give you all an update . I called cox and they said that Apple TV + is a nationwide issue and started at 9pm last night and they are working on it . They said its a coding issue they are having . Thank you all for your assistance.
So the real problem was unawareness at Cox. Good ol' unaware Cox!
Thanks for the update!
Bruce pretty much. Lol
WiderMouthOpen you’re welcome
In the past 15 years I have been involved in the Apple system. Not once have I seen a App problem that was Apple's fault. It was always the App Developer or systems fault. The heads up on this comment is always, and I mean always start some where else than Apple. Usually it is in the permissions part of the App.