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Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all .
Any thoughts or ideas would be appreciated.
Contour is just glitchy with apps. My advice would be to purchase a streamer for your apps. Anyone know of voice-activated streamers?
Bruce but how come it works on one box and not the other if it’s same box ? So strange
I suggest Google TV or Fire TV. I prefer Google TV because of the USB C connection for adapters like ethernet and web cams. You can get the HD(not 4K) version for 30$.
Hello Bruce I’m not interested in purchasing a streamer but thank you