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Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all .
Any thoughts or ideas would be appreciated.
The voice controls are for the cable box only. It's not going to be able to properly control apps on a tv set.
Kevin S. said:The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs .
You have to read the entire post.
According to the link "See more voice commands" on the following page, voice responds to "Netflix" and "YouTube." It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command.
Hello @darkatt the remote control does not work when speaking or hitting button to get to Apple TV + . All other apps work when speaking or hitting button .
And it's on a DIFFERENT TV than the OTHER voice controller, right? Like I said earlier, the voice controller is designed primarily to control the cable BOX, and is not going ot PROPERLY control apps on the TV. That's not to say it won't work, but it may not work on ALL tv's and all apps.
You said the apple app starts up then the TV goes blank. That could be a problem with the Apple tv app itself on the tv.
Additionally, Netflix and Youtube are apps that are on the CONTOUR box.
@bruce thanks but I clicked the link and I see the “more commands “ option but not sure what you mean by “on the following page, voice responds to "Netflix" and "YouTube." It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command” ? What does OP stand for ?