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The problem with my Record 2 DVR is recordings (shows & movies) are randomly disappearing off my DVR without being deleted and they do not show up in the deleted file. I can’t tell you how many times I have unplugged the box and plugged it back in to reboot, done an automatic reset, had Cox do a reset, etc. and nothing helps or solves the issue.
One example is I’ve been recording the tv series Chucky since October 2022. I have 8 episodes recorded, all set to Save For 1 Year, and episode 3 randomly deleted itself 1 month after the recording. Now episode 2 has mysteriously deleted itself as well. Episodes 1 and 4-8 are still saved on my Contour saved recordings list. So saving a show or movie with the option of “Save For 1 Year” does absolutely nothing since it still gets deleted/disappears by itself without me physically deleting the show or movie.
I just swapped out my old Record 2 DVR box at the end of August 2022 for a new Record 2 DVR box and now the same thing is happening with this new “refurbished” box that was happening with my old box that I had.
I seriously think this is being done on purpose to get us to go to the box that records to the cloud, which is additional money. Everyone I spoke to at Cox about this issue either says the box should not be automatically deleting shows & movies and that’s it’s an issue with the box and needs to be replaced or they say they are baffled why recordings are randomly disappearing off my DVR.
For the money I pay per month for Cox this issue should not be happening, and not with two different boxes within 2 months of each other.
This has been reported by a number of customers. What brand and model receiver do you have? Is it the same model as the one you swapped out in August?
Identifying Your Cox Digital Receiver
This may be a Contour issue or it may be an issue with a particular type of receiver.
For others with this issue, it might be possible to identify a common factor if you post your brand/model receiver and include the DVR service you have, i.e. Record 6, Record 2, Cloud.
It’s Arris AX013ANM. I’m pretty sure it’s the same exact model as the previous one I had.
I don't see that brand and model in the published list of Cox receivers. Did you get them from Cox? Contour could have compatibility issues with that receiver. We need others who've had your issue to post their brand and model receiver and the DVR service they had, to see if there is anything they have in common.
Yes. I received it directly from our Cox store.
The Cox store gave you a receiver (twice) that isn't included on their published list of receivers. Maybe it's OK, maybe not. It could be a brand and model that hasn't been used extensively with Contour and has compatibility issues that you're now finding, Maybe you should go to a different Cox store and ask for a replacement brand and model from Cox's list of receivers that would more likely have been used with Contour enough to know that it's reliable.