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This comes up on my tv what is it
failed to download image Give us a call
Is this box new? If not, had you changed anything recently as far as audio/video?
It’s not a new box, did not change anything
Is your Internet modem in the same room? Is it connected to the same coaxial wall-outlet? Do you have multiple cable-boxes in your house? If so, could you swap one of the other cable-boxes with the problematic one?
No it not and we do have multiple cable boxes and we did swap it and it does not work
After swapping cable-boxes with other ones in the house, you get the same "Failed to Download Image" from the same coaxial wall-outlet?
There's something up with this outlet. Remove its cover plate and look for a splitter.
Thanks for the help just went and got a new cable box and it works
It's odd how the other functioning cable-boxes failed on the same outlet, this is, if the other cable-boxes received the same "Failed to Download Image" error.
It's too bad you couldn't get the firmware of the problematic box so we could test Xfinity's theory above.