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I am getting the error shown below on my iPad which is "Sign In Error. We are experiencing technical difficulties. Please try again later"
It never works, no matter how long I wait or how many times I try again. This is not a technical difficulty. This is a defect.
I cannot log into HBO Max or ESPN. I can log into AMC, it uses a different authentication method that works with Cox. It pops open a web page.
I can log into HBO Max on my Mac using Safari. That works fine. This appears to be a defect on the Apple iPad. I have yet to try this on my phone.
I need this working on my iPad, not my computer. I don't take my computer to where I view my shows. I need this working on my iPad.
Also, watching with contour is not great. Contour does not track where I stopped watching an HBA show and always restarts what I want to watch. I have to search for the last scene I watched when I want to resume watching. Really annoying. Contour is not working well so that isn't a great option for me.
Bottom line, I'm not having a great experience with COX and HBO Max because of this. I can't use the HBO Max platform (their app) to watch shows. E.g. I want to see if I can download and watch shows while I am traveling. Using contour is klunky. It works but not well enough.
This is a major problem for me. I just signed up for a year of this and this is the first week. I am frustrated. I spent almost an hour with tech support last night on chat. I was suppose to get an email this morning with something to make this work. I got nothing. I am hoping support can get this problem identified and fixed.
I have reset my password (always a good thing to do anyway). I have quit and restarted the application to no avail. I've tested on my Mac as I said above and that works. I even shutdown and restarted the iPad. Nothing clears this problem. It is persistent.
[Moderator Edit: Removed Attachment]
You should remove your image because it reveals your username.
Try adding @cox.net to your username, as the login username is an email address. You are missing the domain name.
Got a reply from HBO, they said it's because there are duplicate names with different domains, so to differentiate they always require a name and @domain.xxx, or the login will be rejected. I inquired about the selection of TV provider, and they said it doesn't matter.
First, HBO should update their instructions because no where does it mention to append anything to your username.
Second, why pre-select a provider?
These aren't questions for you but anomalies with the app. However, it appears the OP has successfully logged in with other platforms (Mac & Contour) without appending domains. If a domain was required, the OP would have suspected it as the problem.
Contour wouldn't require it, being a cox product, it would automatically assume an @cox.net, by adding it to the username if it didn't already have it.
When you log in, you're logging into the HBO Max app...not Contour. The app sends the request to Cox. HBO wouldn't allow the programmers of Contour to access the scripting of its app to append data. If Cox requested HBO to append the domain of a username on its Contour, this would be HBO scripting the app to append the domain.
For a mobile device, if HBO can append the domain of a provider on a cable-box, why couldn't HBO script its app to append the domain of a provider after a user selects said provider in the app?
Because, good question, ask HBO. When I had to troubleshoot issues with their app, over HALF of the issues were resolved by adding @domain.xxx to the username. They do NOT document that well, and could automatically add the domain when you select a provider, but, they don't/////