Want to learn how to use the Support Forums?
Read the forum guidelines
This is not the first time I have seen this but my Contour box deletes recorded shows from time to time on its own. This is not a problem with disk space, its only 24% full and the Contour box was replaced about 2 months ago so its rather new. I am the only person at home and I would not have deleted those movies, they are some of my favorites and do not air very often. This also happened with my previous Contour box. The only thing I can imagine is the Contour software / hardware being at fault. In my opinion it is very unreliable system, lots of freezes and re-boots. I wish there was another cable company available in South OC. I gave up calling Cox support, they can't figure it out and the best they can do is to replace the Contour box which means having to re-program all the favorite shows and loose the recorded ones.
Has anyone else had issues with recordings being deleted?
I've read recorded shows older than 1 year will get automatically deleted. We'd need a moderator to confirm.
Cloud DVR recorded programs are deleted after one year. Contour recorded programs are being deleted because of issues with the Contour platform. Cox TV is more reliable for recording, playback and live TV.
Have you tried going to the list of deleted shows, and try to recover them?
The ones that are not manually deleted by me are not listed there.
Mine is NOT cloud DVR service