DVR Recordings Freeze

Our Contour DVR freezes when playing back a recorded program.  We have reset the box multiple times and checked he connections and it still freezes and will not allow the rest of the show (even though it shows it fully recorded) to be played.  It does not do it with all shows and is not specific to any particular set of shows, it is random.  Trying to use one of the other non-dvr boxes for play back results in the same issue.  Do we need to replace the box?

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  • Do you ever see pixalation while watching live TV?  Does the freeze always occur at the same place in a given recorded program?  This issue can occur when there is a signal issue.  It may appear random, but can sometimes be for just a few channels.  Make note of channels recorded for programs that freeze during playback. It could be helpful in diagnosing your issue.  If a recorded program is pixalating when it freezes, try playback in slow motion through the bad portion.  

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