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Aug/Sep 2022 - DVR + 3x remote boxes
Most mornings over the last six weeks or so, we awake to find "boot" on the DVR and no TVs come on. Only th "b" in boot is lit. the letters "oot" are dim.
When this happens, SmartHelp and manual online reboot will not work.
If you keep unplugging and plugging in the DVR and the remotes, at some point things work. This is usually after an hour or two.
Cox support is zero help. They had me take two of the remote boxes in for swap. One because that TV (remote) is the first one we try, so they said swap that. The second remote was swapped because it was an older model.
One of the two swapped boxes was DOA, so another trip back to Cox. The system worked for a day, then the exact same failure. Cox wanted to send a tech out, but I decided to take the DVR and move it to one of the remote TV sets. That was to see if the problem followed the DVR. After two days, same failure.
Is anyone else seeing anything like this?
Same started for me a couple of days ago. When lucky, one cold boot of modem/router/dvr eventually [minimum 30 minutes, but often more] completes the ~5 minute daily update. Last 2 days i haven't been lucky needing AT LEAST 5 iterations [well, today 5 and counting]
Cox has offered ZERO solution that will allow retention of recorded shows [disc ~90% full]
I can get new box, but lose recordings.
I can go to cloud based, but lose recordings.
retaining box that only sometimes behaves in order to eventually seen what has been recorded - while obtaining new one for future recordings. That isn't done.
Copying contents of diseased box to new box - that isn't done.
"Is there anything else we can help you with?"
Seriously? You have been no help.
Does ANYONE know of a workaround that allows recovery of recordings before trading in for a new unit??
Identify programs available On-Demand and make note of them for viewing later. Of the remaining programs, determine the most important to you and watch them until you replace the box. Accept that you will not be able to view everything.
of course, there are things I can do - but nothing that cox can do including, but not limited to providing a means for exporting a list of what is currently on the dvr [or recording schedules]
since i am now into hour #6 of trying to get the box to reboot - i doubt if even yourkluge will help. likelihood of being able to reduce number of unwatched shows from 90% to something even remotely acceptable before having to abandon the titles very close to zero.
Cox's only solution for this problem is to choose cloud DVR going forward. But, that comes with its own issues.
You may want to make note of programs you have scheduled, It will make it somewhat easier to re-create your scheduled recordings on your new box.
cloud is not a solution since what is currently on the hard drive is lost.
cox offers no mechanism to export a list of what is on the dvr.
cox offers no mechanism to export what is scheduled to record.
your suggestions are all me doing manual stuff [watch quickly, determine what is available on demand or for re-record, write down what is scheduled to record] which entails a lot of effort, high possibility of being incomplete or inaccurate. guaranteed to raise blood pressure and dislike for cox's concept of 'solution'
i was hoping maybe someone knew of a way to actually grab information from the dvr [if it ever reboots]
* list of recordings
* list of scheduled recordings
e.g. swap and/or copy the hard drive whether to new dvr hard drive or some other media.
cloud translates to streaming. if i want to stream, why bother with contour?
no - none of what you've mentioned can be called a solution
Sorry, I don't know of any way to retrieve shows recorded on the hard drive in a dvr. Sorry.
tonyr said:cloud is not a solution since what is currently on the hard drive is lost.
CurtB said:Cox's only solution for this problem is to choose cloud DVR going forward.
"Going forward" is the point. There's no way to do any of what you want to do. You aren't the first to have this happen. I was offering you suggestions to make the transition to a new box just a little bit easier. If you don't want to do it, then don't. You can start over from scratch.