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Aug/Sep 2022 - DVR + 3x remote boxes
Most mornings over the last six weeks or so, we awake to find "boot" on the DVR and no TVs come on. Only th "b" in boot is lit. the letters "oot" are dim.
When this happens, SmartHelp and manual online reboot will not work.
If you keep unplugging and plugging in the DVR and the remotes, at some point things work. This is usually after an hour or two.
Cox support is zero help. They had me take two of the remote boxes in for swap. One because that TV (remote) is the first one we try, so they said swap that. The second remote was swapped because it was an older model.
One of the two swapped boxes was DOA, so another trip back to Cox. The system worked for a day, then the exact same failure. Cox wanted to send a tech out, but I decided to take the DVR and move it to one of the remote TV sets. That was to see if the problem followed the DVR. After two days, same failure.
Is anyone else seeing anything like this?
Same started for me a couple of days ago. When lucky, one cold boot of modem/router/dvr eventually [minimum 30 minutes, but often more] completes the ~5 minute daily update. Last 2 days i haven't been lucky needing AT LEAST 5 iterations [well, today 5 and counting]
Cox has offered ZERO solution that will allow retention of recorded shows [disc ~90% full]
I can get new box, but lose recordings.
I can go to cloud based, but lose recordings.
retaining box that only sometimes behaves in order to eventually seen what has been recorded - while obtaining new one for future recordings. That isn't done.
Copying contents of diseased box to new box - that isn't done.
"Is there anything else we can help you with?"
Seriously? You have been no help.
Does ANYONE know of a workaround that allows recovery of recordings before trading in for a new unit??
Identify programs available On-Demand and make note of them for viewing later. Of the remaining programs, determine the most important to you and watch them until you replace the box. Accept that you will not be able to view everything.
unit never did reboot today, so new question [holler if i should open up new post]
Tech that was here yesterday thought one problem might be with the outside wires. He said he would schedule different tech to look at that but never did. I finally called and arranged for one -- but not until 5-7 pm tomorrow. But i digress
I wonder if a stop gap can be implemented whereby i retain the almost full dvr but do something to allow access to tv until [hopefully] the outside problem is resolved. The local store was no help - i could turn in the old box but lose everything.
IS IT POSSIBLE - to temporarily hook up different contour box [hard drive or cloud] to access new stuff for the next few days THEN if outside turns out to be the problem, remove the temporary kluge, hook up the old dvr and continue with all recordings and schedules preserved?
The original DVR boxes had a slot for an SD card. I asked a friend, who was an employee of Cox, if I could use it. He told me I could not because of copyright infringement laws. I’ve since confirmed this. So it’s actually not Cox. I do know someone that still had an old VCR, and he used it to tape a few shows he didn’t want to lose when he moved to another state. Btw, when you ask strangers for help/suggestions, it’s kind of a DH move to get snotty with them because the answer they give isn’t to your liking. When in doubt, be nice!