Forum Discussion

Peaaytea's avatar
Peaaytea
New Contributor
2 years ago

My DVR Contour box?

My DVR Contour box relentlessly reboots almost daily for at least 30 minutes (up to an hour and a half!!!) always mid-morning. Is this a system wide complaint? A DVR problem? A setting that can be corrected?...or just time for a new provider?

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  • DavidA2's avatar
    DavidA2
    Former Moderator
    2 years ago
    Hi Peaaytea,

    I am sorry to hear that you are having trouble with your DVR box resetting. It sounds like it may be a defective box. We would be happy to take a closer look at the account with you though. To do that, we ask that you email us at Cox.help@cox.com with your address and a link to this forum thread.

    David
    Cox Forums Moderator
  • rlgrot's avatar
    rlgrot
    New Contributor III
    2 years ago

    I had same problem. Had to get a new box. So lost all my previously recorded shows. They put me on the cloud so in future will not lose shows when I get a new box. Hate the new box. When you pause a show, 15 minutes later it is running again. Old box would pause for more than an hour. And new box has NO clock.