all my DVR shows gone - June 2022

Last night - all of my DVR recorded shows disappeared. NO, they are not in the deleted shows at the bottom. Everything is gone - except for a few new shows that recorded last night. I only had 57% of my capacity that was used - so it wasn't because I was over limit. When I called COX last night - they had a recording that mentioned this issue. So I know they are aware. But, How do I get my shows back. Why did this happen. Why am I paying for this service - if they can just delete them all at any time. I am a "NANA," so I have many favorites saved for my grandchildren. WHY - WHAT- HOW? Are they going to fix this -- if not - will I get some type of credit -- VERY UPSET!!!!!!!!!