Billing statement and system do not match

For the past 6 months, my billing statement and what is reflected online as to what I owe do not match.   I called CS back in February and thought it had been resolved.  This month, I paid my bill based on my statement balance before the due date.  I’m gettting automated emails and phone calls that it is overdue and that my service will be suspended.  Last month my billing statement reflected a credit.  I have called CS several times, each time a “form” was submitted.  The issue still has not been corrected.   The CS individuals have looked at the statement and the system noting that they are different but no solution has occurred.  Who can I talk to get this resolved?  Is there any one in the CS organization who can help?  I’ve talked to 3 supervisors and none have been able to help.  Is there someone higher in the CS organization I could talk to?

  • @Reallyneedhelp

    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account-specific issues, please reach us at cox.help@cox.com. Include the URL to this thread along with your full name and address.


    Jonathan J
    Cox Moderator