Forum Discussion

jmc2020's avatar
jmc2020
New Contributor
2 years ago

television

Every day, several times a day, my television signal freezes.  When watching a previously recorded program, the audio and video are out of sync.  I have tried all the remedies that Cox has suggested and nothing has helped.  Is there any way to actually get the service I am paying for?

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  • DavidA2's avatar
    DavidA2
    Former Moderator
    2 years ago
    Hi Jmc2020,

    I am sorry to hear that your signal keeps freezing. It sounds like you may be getting a weak signal to your equipment. You can try checking the coaxial cable on both ends to make sure the connections are secured finger tight. If you would like for us to take a look at your account, please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread.

    David
    Cox Support Forum Moderator