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is there a diagnostics screen / signal strength on the Cox Contour (Arris ax013nm)? for the past two weeks I get a RDK-03030 error message and must reboot the DVR. it takes much longer then it use to boot back up. 4 to 6 minutes when it use to take 2 minutes.
Had a tech out yesterday and said I had horrible signal strength he ran a new line from PED to house, that did not fix issue if it was even an issue. I would like to test signal strength as it could be PED to COX servers. I am guessing I have to swap DVR but wanted to test signal strength before trenching new line and losing all my recorded shows.
Jim Brown said:is there a diagnostics screen
I would try the following
1. Hold down the Exit button on the remote for more than five seconds.2. Press the Down arrow twice.3. Press the 2 button
Once in the diagnostics menu, select System and then arrow down to DOCSIS, wait a few seconds for the information to populate.
and recommended / acceptable signal strength?
I would suggest a power level of +5 to -5db and a SNR of over 36. For upstream you want the power level to be below 50, or around 42 being the sweet spot. For specifics, could you upload a photo?
Thoughts? Sorry was at work and could not send. Power -10 dBmV and issue? SNR < 36?
Also I Fluke Tested the original COAX cable, and it did not need replacing.