This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DVR recordings breaking up.

Contour DVR recordings pixalate and the picture completely breaks up with loss of audio for 2-3 minutes. This only happens on recordings, not regular programming. It happens on different channels / programs / and is sporadic; not every recording. HELP!!

Parents

0 MaryF 5 months ago

Hello Carnival,

We'd be glad to look into your issue. Could you send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue or a link to your forum post?

Mary
Cox Support Forums Moderator
Cancel
Up 0 Down

Cancel
0 rjones174 5 months ago in reply to MaryF

Mary, As I am having this same sporadic pixilation and audio problem on my Tivo, it would seem that the problem is not with our DVRs, but with the COX signals. As many people have this same problem, please reply to this problem on this forum.
Cancel
Up 0 Down

Cancel

Reply

0 MichaelJ 5 months ago in reply to rjones174

Hello rjones174,

To effectively troubleshoot the issue we would need your account information. Please send us an email to cox.help@cox.com with your full name, the account holder's name, full address, and a link to your forum post.

Thank you,
Mike J
Cox Support Forums Moderator
Cancel
Up 0 Down

Cancel

Children

No Data

	Get Help Via Live Chat
	Learn How To Support Articles
	Find your nearest Service Center
	Give us a call 24/7 Phone Support