Want to learn how to use the Support Forums?
Read the forum guidelines
Sound cuts out for a couple seconds, picture gets pixel blotches. Problem is now on both of my TV's. It's so bad that I can't watch the program. I reset the box every 3 - 4 days, that helps for an hour or 2. I've been a cox customer for 16 years, up to a year ago my cable was flawless. It seems their total solution is to reset the box. I'm being charged big bucks for inferior service. They know there is a problem but lack the balls to admit it and the intelligence to fix it.
There are no amps or splitters, just poor service that I'm being overcharged for. A technician was here 2 months ago and replaced every connection from the box at the the street to the back of the cable cox. Waste of time.
Assuming you have coaxial, if you have 2 TV sets (2 cable-boxes), you have at least (1) 2-way splitter.
The splitter is on the main line outside the house, separate line run from it to each TV. It was also replaced.
Is there enough slack on the coaxial outside your house to bypass this splitter? I understand the tech...or you...replaced the splitter and it's fine, but splitters, by design, weaken the signal because it splits it.
OK, I don't work for Cox so I should not have to provide diagnostic info to Cox, it's your system so you diagnose it. Cox is getting paid big bucks from all it's subscribers, it's your problem, deal with it. This is going nowhere real fast. I'll give 2 weeks to get it fixed.
i don't work for Cox.
Hello Bossman456, I am sorry to hear that you have been having trouble with your picture and sound. If you would like to work with Cox directly, I would recommend sending us an email to Cox.email@example.com with your name, address, and a link to this thread. The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at firstname.lastname@example.org. Tiffany R. Cox Support Forum Moderator
This is getting nowhere as far as solving the problem, everybody is just passing the buck. Just forget it.
Switch out the main box if you have not done so. Every one of my reception problems have been solved by changing the box (at least until the exchanged one fails - lol).
Yeah...OP has another 12 days on the self-imposed deadline. Can't hurt nuthin'.