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I recently purchased a soundbar that it's brand is not listed under the Remote Setup under the Audio Devices function. And even though I did try several times going through the long sequence of the 992 and CH+ process, I never was able to pair it.
Here is the info on the brand and model:
I was wondering if your techs could add the pairing codes to the Contour 2 box via an online update? If yes, I got the manufacturer's remote control codes. Including the main 4-digit code: 02FD
As you can see above, the above 4-digit code cannot be added with the XR11 since I believe it's not in the proper format. So I am hoping your techs know how to convert it to the correct format?
Here are the rest of the codes for each button on the IR remote control (in pictures) from the soundbar:
The ones I only need for the XR11 are:
Let me know if you have any further questions or suggestions...
I've been following stereos since the late 70s and never heard of this brand. I'm sure it's a fine soundbar and when connected to an entire Pheanoo system, it's a great setup. However, Pheanoo is an unfamiliar brand.
The problem with unfamiliar brands is interoperability with other brands. Even if you find codes, it doesn't mean Contour will recognize the codes. There are lots of unfamiliar brands and you can't expect Cox to program Contour with all of 'em. For example, ever heard of KEiiD?
Can you connect the soundbar to the TV, configure the settings within your TV for External Speakers and with the X11 paired to the TV, have the TV (code) control the volume to the soundbar? As you mentioned, there will be a problem powering on/off the soundbar when you shutdown your system.
Hi Bruce, thanks for your reply...
I'm sure there must be some kind of process to add a new brand to the list of supported devices when it comes to IRs.
I'm hoping that with the provided info (see my first post) would be enough for a COX tech to look into it, since I think I've supplied the HEX codes for them. -- That's if they are in charge of updating the Contour through the cable system like they do when they add a new supported APP and etc.
Right now the XR11 doesn't do anything with the soundbar (i.e. VOLUME, MUTE, POWER).
The TV and soundbar communicate with an optical cable.
My other issue is that my HDTV doesn't support HDMI-ARC (only HDMI-CEC), but even trying it with a HDMI connection, it would not transfer the sound to the soundbar, even though the TV did connect with it, because AnyNET+ was able to display the model number of the soundbar each time it tried to send the volume to it via HDMI.
I'm also trying to see if the soundbar brand can also provide an update to it's firmware to see if they can also fix that (optical signal transfer) to the TV.