Want to learn how to use the Support Forums?
Read the forum guidelines
I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message. It only happens with ON DEMAND.
I did the soft reboot, hard reboot, and hard reboot without the cable connected.
Customer service says the box must be replaced.
Any suggestions besides replacing the box?
Replacing the box will not help. Our DVR shot craps 2 days ago. New dvr had the vod issue. Replaced with new box and same issue. Mini box in other room does vod just fine. Also, video prime no longer works either.
I've replaced the splitter but no change. Currently have a tier 2 ticket I'm waiting on.