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Contour Stream Player recording playback issues

I want my old dvr back. This new stream player that stores in the cloud has terrible playback issues.  All recordings just stop intermittently and I have to exit and re-enter the dvr recordings to resume. It happens about 6-8 times on an hour long program.   The tech support agent I spoke to just kept wanting to re-boot and did not understand what I was explaining to her. Although she said she has not heard of this issue, I see that many are having the same problem.  Maybe the Cox servers cant handle this technology. I do not want to pay for a piece of faulty equipment any longer.  Give me my old DVR back, it worked fine.

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  • Hello Getty,

    I am truly sorry to hear that you are having trouble with your DVR programming going out on you multiple times when trying to watch a pre-recorded show. I can imagine how frustrating that would be. This is not a common issue, but could be caused by the signal strength to the DVR. When you have an opportunity, I would recommend checking the connections to ensure they are secured, the cables are undamaged, and bypass any splitters. If you are using an amplifier in the home, I would make sure that it is secured as well and that the light is showing green on the power supply. If the issue continues, please email my team at with your name, address, and a link to this thread.

    Tiffany R.
    Cox Support Forum Moderator
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