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I don’t want to see channels in my guide.

I don’t want to see channels in my guide. Removing them from favorites does NOT solve the issue. How do I permanently remove channels from the guide. I only want HD channels, yet when I use voice recognition I’m always taken to the NON-HD channel. Ex: “CBS”takes me to the NON-HD CHANNEL of CBS. 
When I subscribed to DirecTV, the system allowed me to view only channels I wanted. COX, does not allow for this option. 

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  • Hello MesaRon,

    Another thing that you can do is to turn on Prefer Best Available Resolution. You can find this setting by going to Contour, settings, preferences, and then general. That way if you do choose an SD channel, that cable box will tune automatically to the HD channel instead. I hope this helps.

    Tiffany R.
    Cox Support Forum Moderator
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