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Error Code XRE-03136

It started with the Contour DVR box getting stuck in a boot loop.  Spent 5 hours on the phone with Cox support where the box was hit with signals multiple times, I unplugged the power source for 30 seconds, 2 minutes, 10 minutes, unplugged the power source and unattached the DVR cable and the coax cable and then reattached in a specific order. 

All to no avail.  Said that a technician would have to come out and it might cost $100 if it wasn't Cox's equipment causing the problem. 

I researched forums and the internet and tried those fixes too.

Now, I can get to the guide, but when you select a channel it takes a long time to load and then states, "This channel is temporarily unavailable. Please wait while the channel reloads. Try Again or Cancel.  Code XRE-03136"

This has been going on for 2 weeks!!!

What is going on?

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  • Hello @Longhornsfan,

    I'm so sorry that you are having these TV issues. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
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