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TV feeds are now 30-40 seconds behind the streaming feeds. This has been a problem for the last few weeks (at least).
For example - If I watch NFL Red Zone on stream it's about 8 seconds ahead of watching NFL Red Zone on TV. Last season the TV feed was 20-30 seconds ahead.
What the heck is going on? Power cycling the system doesn't work. Restarting the system doesn't work. Doing a system refresh doesn't work. This is a clearly widespread issue (see the other posts here). There's really no point to stay on cable if we are now even behind streaming services.
So are we going to get any official word from Cox on this? I called customer service, and the guy was clueless. He suggested having someone come out and look at the equipment. I told him that I doubted it was a hardware thing. Seems like the Cox people have no idea how to respond to this issue.
A 45 second delay watching stuff on my TV is ludicrous for what I pay, and their explanation is totally stupid (nobody else except Cox is having these issues). Will need to cancel if there isn't resolution.
The most "official" answer I got so far was the email reply (posted above). I don't think this issue is going to go away anytime soon.